Product:
Blackboard Learn
Description:
In mobile browsers, the reset password link does not work on the first attempt.
Steps to Repeat:
- Log into Blackboard Learn as an administrator
- Navigate to System Admin > Users
- Create a new user, by clicking on the option Create User
- While creating the user, make sure to fill the Email field with a valid email and Submit
- Sign out of the environment after the user is created
- Open the login page in a browser from your mobile/cellphone and click on the option Forgot Password?
- Fill the form to change password (any of the option from the list)
- In your mobile/cellphone, check your inbox and open the reset password link sent by Blackboard
- Fill the form to complete the password change
- Make sure all checkmarks are green and Submit
Observed Behavior:
The login page appears again, with no indication that the password was changed. When we try to log in, the password is not reset.
Expected Behavior:
The page should show that the password has been successfully changed, and logging in should work with the new password.
Resolution/Workaround:
The second attempt to reset the password succeeds, and the password is successfully changed.
Target Release:
SaaS-Fixed (v3900.93.0)
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