Behind the Blackboard! Known Issue: Application sharing the entire desktop in Chrome requires selecting the desktop image even if there is only one screen to select - Behind the Blackboard Skip Navigation
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Known Issue: Application sharing the entire desktop in Chrome requires selecting the desktop image even if there is only one screen to select

Date Published: Mar 27,2019


CategoryProduct:Web Conferencing; Version:Web Conferencing
Article No.: 000059691
Service Pack(s):
Web Conferencing
Description:
Collaborate users using application sharing to share the entire screen in Chrome will now need to select the image of their desktop in the screen selector dialog before they can share, even if they only have one monitor. Otherwise the "Share" button will remain greyed out until the image is selected.
Steps to Repeat:

 





 

Symptoms:

Known Issue Symptoms / Workaround

  • Using Chrome with a single monitor/screen, as a Moderator or Presenter click on "Share Application/Screen"
  • User selects to share "Entire Screen".
  • The "Share your screen" window opens.
 
Share is greyed out
 
  • The Share button is greyed out until the user clicks on the image of their desktop so that the desktop is selected. 
  • Once the desktop image is selected the user will see that image has a blue border in Windows and a grey border on Mac.
 
Windows, Select desktop image to share      Mac, Select desktop image to share
 
  • Now the user can select the Share button.

Affected Platform

Chrome on Windows and Mac

Cause:

Due to a change in Chrome, Collaborate cannot force the selection of the screen. Even when there is only one choice present, the user must still select the screen or application to share. 

Resolution/Workaround:

Users should click on the image of their desktop to select it.









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