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WebDAV Files Open in Read Only Mode in Bb Drive

Date Published: Feb 21,2019


CategoryPlanned First Fix Release:Learn 9.1 Q2 2019 Release,SaaS - v3600.0.0; Product:Content Management,Application and Webserver; Version:Learn 9.1 Q4 2018 (3500.0.0),SaaS
Article No.: 000050207
Product:
Blackboard Learn
Release:
9.1;SaaS
Service Pack(s):
Learn 9.1 Q4 2018 (3500.0.0), SaaS
Issue Description:
WebDAV files open in read-only mode via Bb Drive and cannot be edited.
Steps to Repeat:
  1. Log into Blackboard Learn as a System Administrator
  2. Navigate to Content Collection > My Content
  3. Click on Upload > Upload Files
  4. Upload a .docx file
  5. Connect to the WebDAV folder via Bb Drive
  6. Open the .docx file in Word

Expected Behavior:
The file opens and is fully editable

Observed Behavior:
The file opens in READ ONLY mode

Symptoms:

If opening a .txt file, it can be edited, but a 412 error occurs when attempting to save.




Target Release:

Learn 9.1 Q2 2019 Release

SaaS - Fixed (v3600.0.0)

Patch Available:

Yes

Patch Versions:

Learn 9.1 Q4 2018

Patch Information:

Updates to resolve this issue are available for the following release(s):
 
ReleaseCUPDATEUpdate Access
Learn 9.1 Q4 2018CU4Access via installer in Cumulative Update 4 for Blackboard Learn, 9.1 Q4 2018 - Article #50341




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