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Chrome 58 Stable (PC, MAC) causing web browser tab to crash under certain circumstances when using Collaborate Ultra

Date Published: Apr 21,2017


Category:Product:Known_Issues_Error_Messages; Version:Ultra_Experience
Article No.: 000045835
Product:
Collaborate - Ultra Experience
Service Pack(s):
Ultra Experience
Issue Description:
When using Chrome 58, browser tab may crash under certain circumstances.

Symptoms:

Known Issue Symptoms

Scenario 1:
  • 2 users join a Collaborate with the Ultra Experience session using Chrome web browser, version 58.
  • First user shares an application.
  • First user resizes the application being shared.
  • Second user's browser tab becomes unresponsive and/or crashes giving the "Aw, Snap!" error message.

Scenario 2:
  • User joins a Collaborate with the Ultra Experience session using Chrome 58.
  • User engages video (webcam or Application Sharing) for an extended period of time, testing shows this to be around 30 minutes.
  • Browser tab becomes unresponsive and crashes giving an Aw, Snap! error message.

User-added image

User-added image
 

Affected Platforms

Mac or PC running Chrome 58

Cause:

These issues are the result of a bug in Chrome 58 which was released on  April 21, 2017.
We have filed a bug report with Chrome support:
https://bugs.chromium.org/p/chromium/issues/detail?id=710480
 

Resolution/Workaround:

Scenario 1:
  • Share entire desktop
  • Use Firefox web browser instead
Scenario 2:
  • Don't use video or AppShare in Chrome
  • User Firefox web browser instead









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