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Windows 8+ with Office 2007 or Office 2010, cannot upload PowerPoint presentations in version 12.6.4

Date Published: Feb 07,2019


CategoryPlanned First Fix Release:Collaborate; Product:Known Issues & Error Messages; Version:Web Conferencing
Article No.: 000040862
Product:
Collaborate -Web Conferencing
Service Pack(s):
Web Conferencing
Issue Description:
When a user with a Windows 8 or Windows 10 machine tries to upload a PowerPoint file using Office 2007 or Office 2010, they will get the following error: "Failure calling PowerPoint to process presentation"

Symptoms:

Known Issue Symptoms 

Users on Windows 8 and Windows 10 with Office 2007 or 2010 will not be able to upload a PowerPoint presentation to the whiteboard. They will receive the following error when they try: "Failure calling PowerPoint to process presentation"


Affected Platforms 

Windows 8 and Windows 10 machines with Microsoft Office 2007 or 2010


Resolution/Workaround:

This issue has been reported to our product development team for further analysis.

Workarounds include, having the user upgrade the Microsoft Office version to 2013 or use OpenOffice.

Alternatively, the user can save the PowerPoint slides as images in Microsoft Office PowerPoint and then upload the images to Blackboard Collaborate web conferencing.

Instructions for saving and uploading image files can be found at:
https://blackboard.secure.force.com/publickbarticleview?id=kA770000000CbiC


Target Release:

Collaborate

Patch Available:

No






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