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Configuring a Windows System and Proxy for use with Blackboard Collaborate Web Conferencing

Date Published: Jun 17,2014


Category:Product:Web_Conferencing_Help_and_FAQs; Version:Web_Conferencing
Article No.: 000036809
Product:
Collaborate - Web Conferencing
Document Type:
User Documentation

Document Summary:


Affected Platforms
Blackboard Collaborate Web Conferencing

Document Details:

Both Java Web Start and Blackboard Collaborate web conferencing should automatically detect your proxy settings. However, there are occasions when this does not happen automatically, and you are prompted for your proxy information. The following information will provide you with the steps needed to locate the necessary information and how to enter it correctly.

 STEP 1:

Windows

1.      Click on the Start menu and select Control Panel (Start Settings Control Panel)

2.      Open your Internet Options control

3.      Select the Connections tab

4.      Click on LAN Settings...

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5.       If ‘Use a proxy server for your LAN’ is checked, record the information listed beside Address and Port. If proxy Address and Port number information is not available or not present, contact your System Administrator.

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6.       If ‘Use a proxy server for your LAN’ is checked, but the Address or Port is null, click the Advanced button and record the information next to HTTP (or Gateway). If proxy Address and Port or not present, contact your System Administrator.

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STEP 2:

Entering Proxy Information into Java

Open Java Application Manager

 

1.      Click on the Start menu and select Control Panel (Start Settings Control Panel)

2.      Select Java

 

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3.      From the General tab, select the Network Settings button

 

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4.      In the pop-up, click the button to Use proxy server.  Then enter the information you copied before into the Address and Port boxes.

 

 

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STEP 3:

Entering Proxy Information into Blackboard Collaborate

The proxy information should pass automatically from Java Web Start to Blackboard Collaborate. If it does not, a Connection Failed error message will appear, and it may be necessary to manually configure the proxy settings in Blackboard Collaborate. In this step, Blackboard Collaborate will be manually configured to use a specified address and port number to connect to a proxy.

1. Cancel the authentication process by clicking the Cancel button when prompted to try again in the Blackboard Collaborate environment.

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2. Select Tools -> Preferences -> General -> Proxy Settings

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3. In the ‘Type of proxy server…’ field, select ‘Use HTTP proxy server’.

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4. Enter the proxy address recorded in the step above into the Server field, and the port number into the Port field.

NOTE:  The connection failed message may have different server information then from above since our list of servers is continually under change.

 

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5. Click OK.
6. Select Join the Session from the Session menu.
7. If this fails, go back to step 3 and select ‘Use HTTPS proxy server’.

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Document Link:

Optional Links:


If a connection still cannot be established you will need to contact your System Administrator because further configuration is necessary.  Please provide them with the following information.

System Administrator Information


The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2017 Blackboard Inc. All rights reserved