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Blackboard Collaborate - Standard Maintenance Windows

Date Published: Oct 05,2017


Category:Product:Collaborate; Version:Collaborate
Article No.: 000036934
Product:
Collaborate - Web Conferencing


Document Details:

Blackboard Collaborate Standard Maintenance Windows:

  • Blackboard Collaborate Web Conferencing
  • Blackboard Collaborate Enterprise Instance Messaging

Maintenance Window Details

Maintenance windows are utilized as efficiently as possible to ensure teaching and learning goes on without interruption.


Standing Maintenance Windows For Customers Hosted In Virgina (US-SAS)

Fridays from 02:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours to 06:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours

and

Saturday from 22:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours to 06:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours

Notification of maintenance or service interruptions during these windows is only provided in anticipation of, or actual interruptions to, service through our Support Portal.  Please review information below on how to sign up for notifications of new articles published on Behind the Blackboard™.

Emergency Maintenance

Immediacy based on need, with advanced notification, if possible.  Situation permitting, customers will receive advance notice of emergency maintenance.

In the event advance notice cannot be provided, the customer will be notified by means of a post-incident report.

Emergency maintenance is defined by unplanned downtime due to software or hardware failures, or to patch or resolve security issues.  Please review information below on how to sign up for Support Bulletins that are published on Behind the Blackboard™.


Standing Maintenance Windows For Customers Hosted In Canada (CA-SAS)

Fridays from 02:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours to 06:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours

and

Saturday from 22:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours to 06:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours

Notification of maintenance or service interruptions during these windows is only provided in anticipation of, or actual interruptions to, service through our Support Portal.  Please review information below on how to sign up for notifications of new articles published on Behind the Blackboard™.

Emergency Maintenance

Immediacy based on need, with advanced notification, if possible.  Situation permitting, customers will receive advance notice of emergency maintenance.

In the event advance notice cannot be provided, the customer will be notified by means of a post-incident report.

Emergency maintenance is defined by unplanned downtime due to software or hardware failures, or to patch or resolve security issues.  Please review information below on how to sign up for Support Bulletins that are published on Behind the Blackboard™.


Serviced Hosted In Europe (EU-SAS)

Fridays from 02:00 CEST  (Central European Summer Time) UTC/GMT +2 hours to 06:00 AEST   (Central European Summer Time) UTC/GMT +2 hours

and

Saturday from 22:00 CEST  (Central European Summer Time) UTC/GMT +2 hours to 06:00 CEST  (Central European Summer Time) UTC/GMT +2 hours

Notification of maintenance or service interruptions during these windows is only provided in anticipation of, or actual interruptions to, service through our Support Portal.  Please review information below on how to sign up for notifications of new articles published on Behind the Blackboard™.

Emergency Maintenance

Immediacy based on need, with advanced notification, if possible.  Situation permitting, customers will receive advance notice of emergency maintenance.

In the event advance notice cannot be provided, the customer will be notified by means of a post-incident report.

Emergency maintenance is defined by unplanned downtime due to software or hardware failures, or to patch or resolve security issues.  Please review information below on how to sign up for Support Bulletins that are published on Behind the Blackboard™.


Serviced Hosted In Australia (AU-SAS)

Fridays from 02:00 AEDT ( Australian Eastern Standard Time) UTC/GMT +11 hours to 06:00 AEDT  (Australian Eastern Standard Time) UTC/GMT +11 hours

and

Saturday from 22:00 AEDT ( Australian Eastern Standard Time) UTC/GMT +11 hours to 06:00 AEDT ( Australian Eastern Standard Time) UTC/GMT +11 hours

Notification of maintenance or service interruptions during these windows is only provided in anticipation of, or actual interruptions to, service through our Support Portal.  Please review information below on how to sign up for notifications of new articles published on Behind the Blackboard™.

Emergency Maintenance

Immediacy based on need, with advanced notification, if possible.  Situation permitting, customers will receive advance notice of emergency maintenance.

In the event advance notice cannot be provided, the customer will be notified by means of a post-incident report.

Emergency maintenance is defined by unplanned downtime due to software or hardware failures, or to patch or resolve security issues.  Please review information below on how to sign up for Support Bulletins that are published on Behind the Blackboard™.

How can I sign up for notifications of new articles published on Behind the Blackboard™?

Yes.  It is possible to receive email notifications as knowledge base articles are published in Behind the Blackboard™.  Collaborate Administrators have the ability to subscribe to both individual articles and article types (e.g. Support Bulletins).  With this new functionality, you can now:
 
Subscribe to a specific article type for a specific product (e.g. Support Bulletins for Collaborate) and receive a once-a-day digest when new articles of that type are published for that product.

Subscribe to a specific article and receive a once-a-day digest when the article is published or republished.  A user will receive one email per day that highlights all subscribed articles that were published or republished on that day.

Knowledge Base article subscriptions are managed in the 'My Account' area in Behind the Blackboard™. Hover over this option in the top navigation and select "My Subscriptions".  It is here that you can manage Article Type subscriptions, individual article subscriptions and RSS feeds.  For more complete information on how to manage article subscriptions, please see Article #24359 - "Knowledge Base Email Subscriptions are Now Available".

NOTE:  You have the ability to request email notifications concerning any article published or updated for all Product Lines by placing a green checkmark in the desired section of the Subscription page and by doing so, you will be sent the daily email  summary of article activity.  However, depending on your permissions as an administrator for your institution, if you click the link in the email, you may not be able to view the article in Behind the Blackboard™.  Some articles are general and apply to multiple products/product lines, but some articles are more specific and apply to a single product/product line.  Unless you are an administrator for that product/product line, you may not be able to view the article within Behind the Blackboard™.

Unfortunately, at this time, students, faculty, and other users whom do not have login credentials to Behind the Blackboard™ will not be able to subscribe to articles and receive daily emails as Knowledge Base articles are published and republished.

 



The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2017 Blackboard Inc. All rights reserved