To test the Web Socket connection please use the same setup that is failing to connect to Collaborate. For example if you are using a proxy server, please try this test from behind the proxy server.
In a browser, go to the following link: https://websocketstest.com/
A successful Web Socket test will show the following response:Important Note:
If you receive an error or do not get a response back, you must talk with your institution's networking department. The only way to resolve this issue is to allow Web Socket traffic to the bbcollab.cloud domain on your proxy server or other networking appliance.
when attempting to start a Collaborate session.
The error seen in the logs will be similar to:
WebSocket connection to 'wss://ssva##.bbcollab.com/ws/jinx?auth=1885ddaf346d4a10a2955088##' failed: Error in connection establishment: net::ERR_CONNECTION_RESET