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TLS 1.0 is being Deprecated by Salesforce on November 11, 2017

Date Published: Oct 06,2017


Category:Product:Community_Engagement,Transact,Collaborate,ANGEL_BU,Learn_BU,CE_Vista_BU,Xythos_BU,Moodlerooms,Analytics,Open_Content; Version:Community_Engagement,Transact,Collaborate,Learn_BU,Xythos_BU,ANGEL_BU,CE_Vista_BU,Moodlerooms,Analytics,Open_Content
Article No.: 000043406

Type:
Support Bulletin

Product:
All Products


Bulletin/Advisory Information:

Update (Published October 6, 2017):

The Salesforce TLS 1.0 disablement has been extended to November 11, 2017.

TLS 1.0 is being deprecated by Salesforce on November 11, 2017.  Users that are using TLS 1.0 encryption protocol within their browser will not be able to access Behind the Blackboard on or after this date.  Please review the details of this Support Bulletin and the documentation that is provided for instructions on how to update your browser settings in order to avoid problems accessing Behind the Blackboard after November 11, 2017.  

Update (Published June 26, 2017):

This is a reminder that TLS 1.0 is being deprecated by Salesforce on Saturday, September 9, 2017.  Please see the full Support Bulletin below for the details.


Update (Published February 13, 2017):

The Salesforce TLS 1.0 disablement date has been extended to July 22, 2017.


TLS 1.0 is being deprecated by Salesforce on July 22, 2017.  Users that are using TLS 1.0 encryption protocol within their browser will not be able to access Behind the Blackboard on or after this date.  Please review the details of this Support Bulletin and the documentation that is provided for instructions on how to update your browser settings in order to avoid problems accessing Behind the Blackboard after July 22, 2017.  


What is TLS?

Transport Layer Security (TLS) is a cryptographic protocol that provides communications security over a computer network.  Websites use TLS to secure all communications between their servers and web browsers.  

Beginning in June 2016, Salesforce began disabling the TLS 1.0 encryption protocol in a phased approach across all Salesforce services. After Salesforce disables TLS 1.0 in July 2017, any connections to Behind The Blackboard will need to use the TLS 1.1 or TLS 1.2 encryption protocol (which is functioning now.)
 

What do I need to do to be prepared for the disablement of TLS 1.0 encryption protocol?

Check your Internet Browser

You will experience issues accessing Behind the Blackboard if your browser does not support TLS 1.1 or 1.2, or if you have disabled supported encryption protocols in the browser. 
 

How to test your browser compatibility

If you can view Salesforce's test site (which has TLS 1.0 disabled) without errors, no further action is required. You will be able to access Behind The Blackboard without issue.
 

Action Required for Browser Compatibility

If you experience errors on the test site, you will need to ensure your browsers are compatible with TLS 1.1 or higher. If your browser is not compatible with TLS 1.1 or higher after Salesforce makes this change, you will NOT be able to access Behind the Blackboard.  We recommend moving to a supported browser as soon as possible.

For the complete details of this change please review the following article provided by Salesforce:

If you have any questions, please open a case with Client Support on Behind the Blackboard.



The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2017 Blackboard Inc. All rights reserved