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New Box View Issue with Integration

Date Published: Feb 23,2019

CategoryProduct:System Infrastructure; Version:Learn
Article No.: 000050353


Blackboard Learn

Bulletin/Advisory Information:

2019-02-22 19:00 EST Update:
This is an update to our earlier communication regarding the planned rollback of New Box View to an earlier, stable release.  At this time, Box has informed us that the rollback is complete.  The Blackboard team has confirmed this.  We expect that this rollback has resolved the earlier issues reported and described here.  We are completing initial testing to validate resolution, and as always, if you find any issues have persisted, or if you have reason to believe there is a new issue, please let us know immediately using Behind the Blackboard. 
Once again, we sincerely apologize for the disruption this release has caused.  We will be providing additional communication in the coming days about additional steps we will be taking with Box to help prevent future incidents from occurring. 

2019-02-22 18:00 EST Update:
As we shared in our earlier communications on this topic, we’ve been in active communication with Box since these issues were reported.  Given the urgency of the situation, Box is prioritizing work to rollback to an earlier, stable release.  The Box team is assessing the details of this now, and based on their guidance, we expect this rollback to happen tonight, February 22nd, Eastern Time. 
When the rollback completes, we will share another update to confirm the operation is complete. 
Thank you for your patience and understanding as we continue working to resolve these issues.
We are aware of an issue with New Box View that is affecting integration. We are working closely with the Box team for a resolution. At this time, we do not have an ETA but we will keep you informed of changes on the Community site

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