Behind the Blackboard! Collaborate Ultra: Gathering JavaScript Web Console Logs - Behind the Blackboard Skip Navigation
Download PDF  Icon Download PDF    Print article

Collaborate Ultra: Gathering JavaScript Web Console Logs

Date Published: Aug 20,2019


CategoryProduct:Web Conferencing; Version:Web Conferencing
Article No.: 000061326
Product:
Collaborate - Ultra Experience
Document Type:
User Documentation

Document Summary:

Summary

JavaScript web console logs are an essential tool used by Collaborate Support in troubleshooting many Collaborate Ultra issues.  The information contained in these logs will help us troubleshoot your issue more efficiently.  This article contains Instructions on how to gather your JavaScript web console logs from your web browser.  

Information:

Chrome Javascript logs:
  1. In Chrome, with no other windows or tabs open Developer Tools:
    • In the Menu click "More Tools"
    • Click on "Developer Tools"
    • Then click on "Console" tab (The Console will open below)
  2. Access a Collaborate Ultra session and replicate the issue.
  3. Gather logs and submit to Collaborate Support:
    • Click anywhere in the middle of the Console text and Select All (on your keyboard press the Control + A key once and release)
    • Copy the contents (on your keyboard press the Control + C key once and release)
    • Paste the contents into Word or any other text editing program of your preference
    • Attach the Document or Text file to your Behind the Blackboard support case
Firefox instructions:
  1. Open the browser to show a new blank tab
  2. Click Tools
  3. Click on Web Developer
  4. Click on Web Console
  5. Open Collaborate Ultra and replicate the issue
  6. Click the Console tab so it is highlighted
  7. Click anywhere in the middle of the Console text and Select All (on your keyboard press the Control + A key once and release)
  8. Copy the contents (on your keyboard press the Control + C key once and release)
  9. Paste (Control + V key) the contents into Word or any other text editing program of your preference
  10. Attach the Document or Text file to your Behind the Blackboard support case
Edge Windows Instructions:
  1. Open the browser so there is a new blank tab
  2. Use the F12 Developer Tools option under the Tools menu
  3. Click on the Console tab
  4. Open Collaborate Ultra and replicate the issue
  5. Click anywhere in the middle of the Console text and Select All (on your keyboard press the Control + A key once and release)
  6. Copy the contents (on your keyboard press the Control + C key once and release)
  7. Paste (Control + V key) the contents into Word or any other text editing program of your preference
  8. Attach the Document or Text file to your Behind the Blackboard support case
Safari Instructions:
  1. Open the browser and go to the LMS or Collaborate session, but do not sign into the Collaborate session yet
  2. If there is no Develop menu shown - In the tool bar click on Safari > Preferences, and click on the Advanced Tab. At the bottom of the pane, check the box next to “Show Develop Menu in menu bar” 
  3. Go to Develop
  4. Click on the Show Web Inspector menu item
  5. Click on the Console tab
  6. Replicate the issue
  7. Click anywhere in the middle of the Console text and Select All (on your keyboard press the Command + A key once and release)
  8. Copy the contents (on your keyboard press the Command + C key once and release)
  9. Paste (Command + V key) the contents into Word or any other text editing program of your preference
  10. Attach the Document or Text file to your Behind the Blackboard support case


The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2021 Blackboard Inc. All rights reserved