Service Pack(s):
Learn 9.1, 3900.0.0, Learn 9.1 Q4 2019 (3800.0.0), Learn 9.1 Q4 2018 (3500.0.0), Learn 9.1 Q2 2019 (3700.0.0), SaaS
Steps to Repeat:
- On an iOS device with Blackboard app v5.9 or Blackboard Instructor app v3.9, search for an institution name and tap Web Login
- Enter external login credentials
Observed Behavior:
Upon authenticating, the user session remains in the in-app browser showing a mobile browser of Learn instead of the native app interface.
Expected Behavior:
Upon authenticating, the user session is in the native app interface.
Symptoms:
This issue only applies to Learn environments that utilize external authentication and have the Blackboard Mobile Web Services Building Block set to Forced to Web authentication. The indicator of Forced to Web authentication in the apps is the appearance of the Web Login button after searching for and selecting an institution name. Please note that this issue may not affect all such Learn environments.
Cause:
This issue onset with the Blackboard app v5.9 and Blackboard Instructor app v3.9 updates, which were released on November 16, 2020.
Resolution/Workaround:
This issue was resolved in Blackboard app v5.9.1 and Blackboard Instructor app v3.9.1, which were released on November 20, 2020.
Patch Available:
No
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