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HTML Tag in Survey Notification Email Header

Date Published: Mar 28,2024


CategoryPlanned First Fix Release:Future Reference; Product:Learn Administration; Version:SaaS
Article No.: 000078524
Product:
Blackboard Learn
Release:
SaaS
Service Pack(s):
SaaS
Description:
When deploying a survey, automated email responses are received without displaying the course name and instructor name correctly, instead, they show variables like [RESPONSE.COURSENAME] and [RESPONSE.INSTRUCTORNAMES].
Steps to Repeat:
 
  1. Login to Blackboard Learn Experience as an administrator
  2. Access the Administrator Panel
  3. Go to Courses and create one (OCV or UCV) and enroll a user as student or instructor that has a valid email
  4. Go back to System Admin > Enterprise Survey > Create one
  5. Create a Response Period
  6. In the Recipients tab, select the course created and the role assigned to the user enrolled
  7. In the Notify tab, select Email and write a From email and in the CC field, put the user with the valid email
  8. In the Scheduling tab, select Send Survey: Now
  9. Wait for the email to arrive


Observed Behavior:

The email header is as follows:

[__RESPONSE.COURSENAME__], [__RESPONSE.INSTRUCTORNAMES__]

Expected Behavior:

The email header does not contain an HTML tag





Target Release:

Future Reference






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