Behind the Blackboard! Downloading Large Amounts of Logs as Content Collection Packages Fails due to Heap Exhaustion - Behind the Blackboard Skip Navigation
Download PDF Icon Download PDF    Print article

Downloading Large Amounts of Logs as Content Collection Packages Fails due to Heap Exhaustion

Date Published: Jun 18,2021


CategoryPlanned First Fix Release:SaaS - v3900.17.0,Learn 9.1 3900.17.0 Release; Product:Learn Administration; Version:Learn 9.1, 3900.2.0,Learn 9.1, 3900.4.0,Learn 9.1, 3900.8.0,Learn 9.1, 3900.6.0,Learn 9.1, 3900.10.0,Learn 9.1, 3900.15.0,Learn 9.1, 3900.13.0,SaaS
Article No.: 000075124
Product:
Blackboard Learn
Release:
9.1;SaaS
Service Pack(s):
Learn 9.1, 3900.2.0, Learn 9.1, 3900.4.0, Learn 9.1, 3900.8.0, Learn 9.1, 3900.6.0, Learn 9.1, 3900.10.0, Learn 9.1, 3900.15.0, Learn 9.1, 3900.13.0, SaaS
Description:
Administrators are unable to download logs packages that are larger than 2GB from Content Collection as it fails due to Heap Exhaustion.
Steps to Repeat:
  1. Log into Blackboard Learn as System Administrator
  2. Navigate to System Admin > Manage Content > Content Collection > Internal > Logs
  3. Select any month or day that has a large amount of data (2GB or more)
  4. Select Download Package

Observed Behavior:
The following error occurs:
An error occurred. Contact the System Administrator. For reference, the Error ID is xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.
[Date/Timestamp]

Expected Behavior:
A Zip folder is downloaded successfully.


Cause:

When the system builds the "zip" file containing all the file and folders downloaded as a package, a temp file is not used and the ZIP file is built in memory.

Resolution/Workaround:

Use WebDAV to copy the files. 


Target Release:

Learn 9.1, 3900.15.0 Release

SaaS - Fixed (v3900.15.0)


Patch Available:

No





The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2024 Blackboard Inc. All rights reserved