Collaborate - Ultra Experience
Steps to Repeat:
Updated February 26, 2021:
This issue has been resolved for many clients but a few have reported that they continue to experience issues. We are actively investigating to find a resolution for those clients still experiencing issues. This article will be updated when the issue is fixed for all clients.
For anyone still experiencing issues, please try the workaround below. You may click in the top right corner on "Follow" to be informed of updates to this article.
This issue does not affect all breakout groups and does not occur for all sessions. In a session with more than 2 breakout groups, in some cases, members of some of the breakout groups are unable to hear each other's audio or see each other's video. Other breakout groups within the session will be unaffected by this issue.