Behind the Blackboard! SaaS Ultra Text Editor: Broken Page When Inserting YouTube Videos with HTML Encoded Quotes in Title - Behind the Blackboard Skip Navigation
Download PDF Icon Download PDF    Print article

SaaS Ultra Text Editor: Broken Page When Inserting YouTube Videos with HTML Encoded Quotes in Title

Date Published: Apr 19,2022


CategoryProduct:Course Tools; Version:Ultra
Article No.: 000075394
Product:
Blackboard Learn
Release:
SaaS
Service Pack(s):
Ultra
Description:
When inserting YouTube videos with HTML encoded quotes (") in the title in the Ultra Text Editor, the page breaks. Trying to edit the page throws an "Oops! Something went wrong." error.
Steps to Repeat:
  1. Log into Blackboard Learn as an instructor
  2. Access an Ultra course
  3. Create a Document
  4. Click "Add Content"
  5. In the Text Editor, select the + sign to insert content
  6. Select "YouTube video"
  7. In the "Search YouTube" field, search for a YouTube video that contains HTML encoded quotes (") in its title.
  8. Click "Select"
  9. Keep the "The content displays inline if the browser allows..." option selected
  10. Click "Insert", then "Save".

Expected Behavior: 
The YouTube video displays on the Document page.

Observed Behavior: The YouTube video does not display on the page.  Clicking Edit throws the error below:

Oops! Something went wrong.
Your HTML can't be retrieved. Please contact your administrator.



Resolution/Workaround:

After selecting a YouTube video with HTML encoded quotes in the title ("), replace the encoding in the "Alternative Text" field with quotes.


Target Release:

SaaS-Fixed(v3900.41.0)

Patch Available:

No





The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2024 Blackboard Inc. All rights reserved