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Disk Usage Files Break Down Does Not Appear to be Correct

Date Published: Nov 03,2021


CategoryPlanned First Fix Release:Will Not Fix; Product:Reporting; Version:9.1,SaaS
Article No.: 000075601
Product:
Blackboard Learn
Release:
9.1;SaaS
Service Pack(s):
9.1, SaaS
Description:
The audio, image, video, archive, and document files break down does not appear to be correct in the disk usage system report.
Steps to Repeat:
  1. Log into Blackboard Learn as an Administrator
  2. Create a Test Course as "TestCourse_ID"
  3. Open the created Course
  4. Manually Import audio, video, image files, archive file and pdfs to Content Collection with a certain size like 150 MB.
  5. Manually Create ImportedContent folder and copy the files in Content Collection 
  6. Wait until the next day for the disk usage task to execute
  7. Go to System Admin > System Reporting > Disk Usage
  8. Search by Course Information and Course ID

Observed Behavior:
The total audio, image, video, archive, document, and other files add up to less than the total size

Ecpected Behavior:
The total audio, image, video, archive, document, and other files add up to the total size





Target Release:

Cannot Reproduce

Patch Available:

No





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