Behind the Blackboard! Resolved Known Issue: Incoming audio for Application Share host and local preview of Application Share and Webcam is missing for Google Chrome version 92 and Microsoft Edge version 92 - Behind the Blackboard Skip Navigation
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Resolved Known Issue: Incoming audio for Application Share host and local preview of Application Share and Webcam is missing for Google Chrome version 92 and Microsoft Edge version 92

Date Published: Jul 25,2021


CategoryProduct:Web Conferencing; Version:Collaborate
Article No.: 000075741
Product:
Blackboard Collaborate
Service Pack(s):
Collaborate
Description:
Users of version 92 of the Chrome and Edge browsers that host an Application Share or Webcam feed will not see a preview of their shared content locally. Audio from others in the session will also cease for the host of an Application Share.

Symptoms:

Known Issue Symptoms

  • Application Share - when hosting an Application Share, the local preview of the shared content will not be visible, however, all other session attendees will see the shared content.
  • Webcam / Share Camera - when a webcam is enabled or a camera is shared the local preview of the video feed will not be visible, however, all other session attendees will see the feed.
  • Audio - when a speaker activates Application Share their audio will continue to be transmitted to the session, however they will no longer receive audio from other session attendees. Note that audio can be recovered by refreshing the browser page, however, it will cease if Application Share is initiated again.
 

Missing Preview.jpg



Affected Platforms

Google Chrome version 92 and Microsoft Edge version 92

 
 


Resolution/Workaround:


Workaround

Attendees that intend to use the Application Share, Webcam or Share Camera features as a host should join Collaborate sessions using either Mozilla Firefox (Windows & macOS) or Apple Safari (macOS).


Resolution

This issue has been resolved with the latest hotfix deployed to all production environments.










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