Behind the Blackboard! Breakout Groups fail when configured with Course group set via Blackboard Learn sites with non-default hostnames - Behind the Blackboard Skip Navigation
Download PDF  Icon Download PDF    Print article

Breakout Groups fail when configured with Course group set via Blackboard Learn sites with non-default hostnames

Date Published: Jun 14,2022


CategoryPlanned First Fix Release:SaaS - v3900.44.0; Product:Known Issues & Error Messages,Learn; Version:Web Conferencing,Learn
Article No.: 000076619
Product:
Blackboard Collaborate
Release:
SaaS
Service Pack(s):
Web Conferencing, Learn
Description:

When Collaborate sessions are launched from a Blackboard Learn site with a non-default hostname, utilizing the Course group set option in the Breakout Group configuration will cause the Breakout Groups to fail.

Steps to Repeat:
  • Launch a Collaborate session from a Blackboard Learn site that is not using a default hostname.
    • Example of default vs non-default hostname:
      • Default hostname: https://www.university.blackboard.com
      • Non-default hostname: https://www.university-alias.blackboard.com
  • Open the Collaborate Panel in the lower-right corner of the Collaborate session.
  • Select the Share Content tab.
  • Select Breakout Groups.
  • Click the drop-down menu for Assign Groups.
  • Select Course group set.
A prompt will now appear on-screen requesting the user to sign in to Blackboard Learn. Once the credentials are entered and submitted, an error message will be presented and the user will not be able to initiate the Breakout Group feature.



Resolution/Workaround:

Workaround

Avoid using the Course group set option when configuring Breakout Groups in Collaborate sessions launched via Learn sites with non-default hostnames.
 

Resolution

Please subscribe to this article by logging in to Behind the Blackboard and clicking the click to follow button in the top right corner of the window. You will be notified when further information becomes available.



Target Release:

SaaS-Fixed (3900.44.0)







The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2022 Blackboard Inc. All rights reserved