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  • Collaborate Original January 2019 SAS Release
    Support Bulletin/Security Advisory —Feb 18, 2019

    Article No. #: 000050281 —We are pleased to announce the upcoming January 2019 SAS release update.

  • Blackboard Client Support Services Guides
    Other Resource —Feb 14, 2019

    Article No. #: 000013656 —Learn about the services offered by Blackboard.

  • Collaborate Original Large Event Request
    Product Documentation —Feb 12, 2019

    Article No. #: 000036638 —A Collaborate Original large event is defined as a session with an anticipated attendance of between 500 - 1000 concurrent users for Blackboard Collaborate Web Conferencing v12.6. Customers who are planning a large event should notify Collaborate’s support team by submitting a support ticket. Our support team needs at least 72 business hours prior notice to prepare for the event. Please use this KBA to plan a successful large event.

  • Collaborate Ultra Large Event Request
    Product Documentation —Feb 12, 2019

    Article No. #: 000050312 —A Collaborate Ultra large event is defined as a session between 250 - 500 concurrent users. Customers who are planning a large event should notify Collaborate’s support team by submitting a support ticket. Our support team needs at least 72 business hours prior notice to prepare for the event. Please use this KBA to plan a successful large event for Collaborate Ultra.

  • Granting browser permissions for webcam and microphone on Mac Mojave
    Product Documentation —Feb 12, 2019

    Article No. #: 000050308 —This article provides instructions to enable browsers access to webcams and microphones with the updated security settings introduced in macOS Mojave 10.14.

  • CAL1 Potential Impacting Infrastructure Maintenance February 15, 2019
    Support Bulletin/Security Advisory —Feb 12, 2019

    Article No. #: 000050314 —Upcoming infrastructure maintenance windows. These maintenance windows have the potential to be service impacting.

  • Web Conferencing - Error: device failed to send video QTKitVideo.m:483 on Mac Mojave
    Product Documentation —Feb 08, 2019

    Article No. #: 000050306 —Mac Mojave 10.14 users on Blackboard Collaborate Original may see "device failed to send video QTKitVideo.m:483" when turning on the camera.

  • Windows 10 users getting "Failure Calling PowerPoint to process presentation" when attempting to load content
    Known Issue —Feb 07, 2019

    Article No. #: 000050270 —Some users on Windows 10 with Office 2016 may receive an error message stating "Failure Calling PowerPoint to Process Presentation" when uploading some PowerPoint files to the Whiteboard. This article provides additional information on this error as well as workarounds while we work to resolve this issue.

  • Windows 8+ with Office 2007 or Office 2010, cannot upload PowerPoint presentations in version 12.6.4
    Known Issue —Feb 07, 2019

    Article No. #: 000040862 —When a user with a Windows 8 or Windows 10 machine tries to upload a PowerPoint file using Office 2007 or Office 2010, they will get the following error: "Failure calling PowerPoint to process presentation"

  • Web Conferencing - Error: [An error occurred within the host's native (operating system) environment. A restart of application sharing is required]
    Product Documentation —Feb 04, 2019

    Article No. #: 000050274 —This article describes the solution/workaround to an encountered error which appears when trying to share applications in a Blackboard Collaborate Original Session.