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  • Collaborate Ultra will no longer work on the Blackboard Collaborate building block in Blackboard Learn on May 1, 2020
    Support Bulletin/Security Advisory —Dec 05, 2019

    Article No. #: 000051704 —The Blackboard Collaborate building block when enabled for Collaborate Ultra uses SOAP API calls from Collaborate Original SAS. As we phase out SAS these calls will no longer work on May 1, 2020 for all regions.Clients should switch to the Collaborate Ultra building block.

  • Collaborate with the Ultra experience December 2019 Update
    Support Bulletin/Security Advisory —Dec 04, 2019

    Article No. #: 000051721 —We are pleased to announce the upcoming release of Collaborate with the Ultra experience December 2019 update.

  • Plans to Phase out Blackboard Collaborate Original Regionally: FAQ
    Troubleshooting/Informational —Dec 03, 2019

    Article No. #: 000051000 —Blackboard is phasing out Collaborate Original.  This will be done regionally, starting in Sydney, which serves clients in the Asia-Pacific (APAC) region. 

  • Plans to Phase out Blackboard Collaborate Original Regionally
    Support Bulletin/Security Advisory —Dec 03, 2019

    Article No. #: 000051001 —With the strong global adoption of Collaborate Ultra, Blackboard has made the strategic decision to phase out Collaborate Original.  As of May 1, 2020, Collaborate Original will no longer be available in Sydney, which serves clients in the Asia-Pacific (APAC) region.  As of August 1, 2020, Collaborate Original will no longer be available to clients hosted in Calgary, which primarily serves clients in Canada, and some clients in Latin America, Europe, AMEA, and North America regions.  As the go-forward strategy, we are encouraging all clients using Collaborate Original to transition to Collaborate Ultra. 

  • Diploma End of Life - December 31, 2019
    Support Bulletin/Security Advisory —Dec 03, 2019

    Article No. #: 000049915 —In October 2019, Apple released a new OS release, 10.15 - Catalina.  This OS update effectively ends support for 32 bit apps such as Diploma.  Users attempting to install or use Diploma will see a message that the "App" needs to be updated. Blackboard is discontinuing support for Diploma December 31st, 2019 and will not be updating Diploma to a 64 bit app.

  • Known Issue: Users must click the "Show All" button in order to see all Blackboard Collaborate recordings in Blackboard Learn Original B2 when searching the recording list.
    Known Issue —Nov 26, 2019

    Article No. #: 000041802 —Users must click the "Show All" button in order to see all Blackboard Collaborate recordings in Blackboard Learn Original B2 when searching the recording list.

  • Collaborate Ultra - Error: User wasn't updated. We couldn't update the user. Please try again or contact Blackboard Technical Support for assistance.
    Product Documentation —Nov 25, 2019

    Article No. #: 000051513 —This article describes a known issue with the Collaborate Ultra Scheduler when trying to change a user password.

  • Web Conferencing Original - MP4s do not play back in the Firefox browser
    Known Issue —Nov 25, 2019

    Article No. #: 000051699 —Web Conferencing Original users are unable to play back MP4s in the Firefox Browser.

  • Cancelled - Collaborate Original Client Impacting Infrastructure Maintenance November 23, 2019
    Support Bulletin/Security Advisory —Nov 19, 2019

    Article No. #: 000051588 —Upcoming Blackboard Session Administration System (SAS) maintenance on November 23, 2019 has been cancelled.

  • Blackboard Support Case Severity Levels
    Other Resource —Nov 11, 2019

    Article No. #: 000013664 —This article details the case severity levels that can be assigned to a case.