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  • Collaborate Ultra: Troubleshooting J10 and J11 error message
    Product Documentation —Aug 21, 2019

    Article No. #: 000051067

  • Collaborate Ultra: Gathering JavaScript Web Console Logs
    Product Documentation —Aug 20, 2019

    Article No. #: 000051068 —This article contains instructions outlining how to gather JavaScript Web Console Logs

  • Ultra Experience: Using the Report an Issue feature
    Product Documentation —Aug 20, 2019

    Article No. #: 000041214 —This article contains Instructions on how to use the Report an Issue feature to report issues that you may be encountering during a live Collaborate Ultra session.

  • Collaborate Ultra: Home networking troubleshooting tips
    Product Documentation —Aug 20, 2019

    Article No. #: 000051066 —This article provides basic home network troubleshooting tips for users having issues accessing or participating in Collaborate Ultra sessions.

  • Collaborate Ultra: Troubleshooting Audio/Video quality issues
    Product Documentation —Aug 20, 2019

    Article No. #: 000042098 —This article provides instructions on how to troubleshoot Audio and Video issues in a Collaborate Ultra session.

  • Ultra Experience: Sharing Office Applications (just the application) doesn't work as expected
    Known Issue —Aug 16, 2019

    Article No. #: 000049278 —Sharing Office Applications (Just an Application) does not always work as expected

  • Blackboard Collaborate Support is Introducing a New Chat Bot for End User Support
    Support Bulletin/Security Advisory —Aug 07, 2019

    Article No. #: 000051009 —Collaborate Support is excited to introduce a Chat Bot for end user support in mid-August. Please review the details of this Support Bulletin for more information.

  • Plans to Phase out Blackboard Collaborate Original Regionally: FAQ
    Troubleshooting/Informational —Aug 07, 2019

    Article No. #: 000051000 —Blackboard is phasing out Collaborate Original.  This will be done regionally, starting in Sydney, which serves clients in the Asia-Pacific (APAC) region. 

  • Plans to Phase out Blackboard Collaborate Original Regionally
    Support Bulletin/Security Advisory —Aug 07, 2019

    Article No. #: 000051001 —With the strong global adoption of Collaborate Ultra, Blackboard has made the strategic decision to phase out Collaborate Original.  As of May 1, 2020, Collaborate Original will no longer be available in Sydney, which serves clients in the Asia-Pacific (APAC) region.  As the go-forward strategy, we are encouraging all clients using Collaborate Original to transition to Collaborate Ultra. 

  • Important Update: Changes to Java Support in Collaborate Original
    Support Bulletin/Security Advisory —Aug 06, 2019

    Article No. #: 000050999 —Oracle has changed their approach to supporting older Java releases please review this bulletin for more details.