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Ultra Experience - Known Issue: SMART Notebook causes Google Chrome to crash when appsharing an application
Known IssueFeb 22, 2017
Article #: 000043534
—The SMART Notebook application when open while using Blackboard Collaborate Ultra Experience in Google Chrome on Windows, will crash Chrome when a user attempts to application share an application in Ultra. This article provides workarounds until the issue is resolved.
Collaborate with the Ultra experience March 2017 Update
Support Bulletin/Security AdvisoryFeb 16, 2017
Article #: 000043494
—We are pleased to announce the upcoming release of Collaborate with the Ultra experience March 2017 update.
Blackboard Notification - February 16, 2017 Emergency Hotfix For Collaborate with the Ultra Experience to Resolve Recent Connection Issues
Support Bulletin/Security AdvisoryFeb 15, 2017
Article #: 000043499
—Blackboard will be performing an emergency hotfix to address the connection issues some users have experience when connecting to Collaborate with the Ultra experience sessions, particularly when using the Chrome browser.
Known Issue: Recordings Are Being Truncated When Using Collaborate with the Ultra Experience
Known IssueFeb 14, 2017
Article #: 000043482
—Some clients have recently reported truncated recordings in Collaborate with the Ultra Experience.
Collaborate with the Ultra experience Truncated Recordings
Support Bulletin/Security AdvisoryFeb 14, 2017
Article #: 000043483
—Clients have recently reported truncated recordings in Collaborate with the Ultra experience, please review this bulletin for more information.
TLS 1.0 is being Deprecated by Salesforce on July 22, 2017
Support Bulletin/Security AdvisoryFeb 13, 2017
Article #: 000043406
—TLS 1.0 is being Deprecated by Salesforce on July 22, 2017. Users that are using TLS 1.0 encryption protocol within their browser will not be able to access Behind the Blackboard on or after this date. Please review the details of this Support Bulletin and the documentation that is provided for instructions on how to update your browser settings in order to avoid problems accessing Behind the Blackboard after July 22, 2017.
Nvidia Driver Crashes Collaborate Launcher
Known IssueFeb 09, 2017
Article #: 000043464
—After updating your Nvidia Video Card to Driver version 378.49, the Collaborate Launcher will no longer load Collaborate Original sessions.
Configuring Collaborate Ultra B2
Product DocumentationFeb 09, 2017
Article #: 000042579
—This article contains basic information pertaining to configuring the new Collaborate Ultra building block.
Blackboard Notification - Non Impacting Infrastructure Maintenance (AU, EU, CA and US) - February 9, 2017 or February 10, 2017
Support Bulletin/Security AdvisoryFeb 09, 2017
Article #: 000043466
—Blackboard will be performing an emergency infrastructure hotfix at our AU, CA, EU and US datacenters.
Blackboard Client Support Services Guides
Other ResourceJan 31, 2017
Article #: 000013656
—Learn about the services offered by Blackboard.

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