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  • US-SAS Emergency Restart - June 26th, 2017 starting at 22:00 EDT (GMT-4)
    Support Bulletin/Security Advisory —Jun 27, 2017

    Article No. #: 000047081 —US-SAS Emergency Restart - June 26th, 2017 starting at 22:00 EDT (GMT-4)

  • Web Conferencing - Troubleshooting Session Connection Issues for System Administrators
    Product Documentation —Jun 21, 2017

    Article No. #: 000037017 —This article is intended to help you, the System Administrator, troubleshoot web conferencing session connection issues that persist after you have done basic proxy or network configuration.

  • Ultra Experience - Collaborate with the Ultra Experience Networking Information
    Product Documentation —Jun 21, 2017

    Article No. #: 000040506 —This article details the ports and IP addresses needed for using Collaborate with the Ultra experience.

  • CAL1 Update - Non Impacting Infrastructure Maintenance June 21, 2017
    Support Bulletin/Security Advisory —Jun 20, 2017

    Article No. #: 000047002 —Blackboard Collaborate will be performing non impacting infrastructure maintenance during a standard maintenance window on Wednesday, June 21, 2017. During this maintenance window Blackboard will be performing firewall upgrades.

  • Salesforce IP Addresses and Domains to Whitelist
    Troubleshooting/Informational —Jun 20, 2017

    Article No. #: 000042008 —In order to ensure that Blackboard clients receive all case communications and support related emails through Behind the Blackboard, clients need to whitelist the Salesforce IP addresses and Domains outlined in this article.

  • What to Do the First Time you Login to Behind the Blackboard
    Announcement —Jun 19, 2017

    Article No. #: 000013535 —This document contains suggestions for getting started using Behind the Blackboard. Taking these steps will help you to personalize the system for your continued use.

  • Please Join us in Welcoming Community Engagement Clients to Behind the Blackboard™!
    Support Bulletin/Security Advisory —Jun 19, 2017

    Article No. #: 000047023 —Community Engagement administrators for Web Community Manager (WCM) and Bb Comms are now able to utilize the full functionality of our customer support portal.

  • Blackboard IM: I do not see my classes listed
    Product Documentation —Jun 12, 2017

    Article No. #: 000040637 —This article contains instructions on what to do if you log into Blackboard IM and do not see your classes listed on the Classmates tab.

  • Blackboard IM: I Do Not See My Classmates Listed
    Product Documentation —Jun 12, 2017

    Article No. #: 000040639 —This article contains instructions on what to do if you log into Blackboard IM and do not see your classmates listed.

  • Known Issue: Ultra Course Room does not appear if ANY enrolled user has first name exceeding 20 characters or last name exceeding 24 characters
    Known Issue —Jun 12, 2017

    Article No. #: 000042111 —This article contains information pertaining to a known issue with B2 4.8 and 4.9 that prevents the Ultra Course Room from being displayed when an enrolled user has a first name exceeding 20 characters or last name exceeding 24 characters.