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  • Diploma - Known Issue: Diploma will not work on Mac OS 10.15 Catalina
    Known Issue —Oct 14, 2019

    Article No. #: 000051299 —Mac OS X 10.15 Catalina ends support for 32 apps such as Wimba Diploma 6. Users will see a message that the "App" needs to be updated.

  • Ultra Experience: Audio and Video Setup and Help
    Product Documentation —Oct 14, 2019

    Article No. #: 000040454 —This help page points users to appropriate documentation regarding audio and video setup for Collaborate with the Ultra experience.

  • Compatible Versions of Microsoft PowerPoint and OpenOffice/StarOffice Impress for Importing Content
    Supported Technologies —Oct 02, 2019

    Article No. #: 000037356 —Versions of Microsoft PowerPoint or OpenOffice/StarOffice Impress, that can be used when importing presentations.

  • Web Conferencing - System Requirements for Blackboard Collaborate Web Conferencing 12.6
    Supported Technologies —Oct 02, 2019

    Article No. #: 000037388 —Supported Operating Systems, supported Internet Browsers, and recommended system specifications for using Blackboard Collaborate Web Conferencing 12.6.

  • Setting Windows File Associations to Open .JNLP Files Properly
    Product Documentation —Sep 27, 2019

    Article No. #: 000036940 —This article will describe how to set Windows File Associations to open .JNLP files properly.

  • Setting Windows File Associations to Open Blackboard Collaborate Launcher.msi Files
    Product Documentation —Sep 27, 2019

    Article No. #: 000040460 —This article provides instructions on how to set file association to open the Blackboard Collaborate Launcher.msi file properly.

  • Blackboard Collaborate Original Error: Cannot connect to speaker, but will keep trying
    Product Documentation —Sep 27, 2019

    Article No. #: 000051242 —Some users have reported that after a recent update to Windows 10 they receive a "cannot connect to speaker, but will keep trying" error in Blackboard Collaborate Original sessions and recordings. As a result, these users can no longer hear audio in their Blackboard Collaborate Original sessions and recordings. This article provides several methods to work around the issue.

  • Collaborate with the Ultra experience October 2019 Update
    Support Bulletin/Security Advisory —Sep 19, 2019

    Article No. #: 000051200 —We are pleased to announce the upcoming release of Collaborate with the Ultra experience October 2019 update.

  • Known Issue: Safari Missing Microphone Selection in Collaborate Ultra
    Known Issue —Sep 13, 2019

    Article No. #: 000050741 —In Safari there is no selection for choosing a microphone so it will use the default microphone.

  • Diploma End of Life - December 31, 2019
    Support Bulletin/Security Advisory —Sep 13, 2019

    Article No. #: 000049915 —Blackboard will be providing only operational support and services for existing test banks after June 30, 2019. Blackboard will be ending all support and services for the Diploma product by December 31, 2019. Please review the original support bulletin for additional details.