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Class Collaborate Customer Support will be moving on September 24th, 2022!
Support Bulletin/Security AdvisorySep 20, 2022
Article #: 000076898
—Class Collaborate Customer Support will be moving on September 24th, 2022! Please read on for additional details.
Collaborate - Known Issue: Recording Start Date in the Scheduler displays the time that the recording was created
Known IssueSep 16, 2022
Article #: 000076899
—The Recording Start Date in the Scheduler, Collaborate LMS integration with Learn, or LTI incorrectly displays the time that the recording was created instead of the time that the recording was started.
Update to Decline/Reopen Case Process Through Email
Support Bulletin/Security AdvisorySep 12, 2022
Article #: 000076872
—When selecting Decline/Reopen through a Solution Suggested email, users will be taken to a new page to help capture one of the two reasons for reopening a case and specific comments regarding the reason for reopening the case.
Collaborate Compatibility with LTI 1.3
Product DocumentationSep 07, 2022
Article #: 000076861
—Collaborate does not currently utilize the LTI 1.3 standard. This article will explain what LMS administrators need to do and what our plans are in regards to Collaborate and LTI 1.3 in the future.
Collaborate (APAC and Europe) Client Impacting Maintenance on September 8, 2022
Support Bulletin/Security AdvisorySep 07, 2022
Article #: 000076860
—Upcoming unplanned maintenance for some Collaborate features. The unplanned maintenance window will be service impacting to Collaborate clients hosted in APAC and Europe.
Collaborate - Using a Preferred Name instead of a Given Name in Blackboard Learn
Product DocumentationSep 01, 2022
Article #: 000076847
—This article will walk a user through changing to using a Preferred Name in Blackboard Learn 3900.48 + so that name is correctly passed to the Collaborate session.
Collaborate Version 22.16 Release
Support Bulletin/Security AdvisoryAug 25, 2022
Article #: 000076834
—We are pleased to announce the upcoming release of Collaborate version 22.16 on Thursday, September 8, 2022.
Known Issue: PowerPoint File that has Math Equations in the Slides Fail to Convert
Known IssueAug 16, 2022
Article #: 000076810
—Some users may experience issues uploading PowerPoint files to Collaborate Ultra, generating an Upload Failed, Try again? error message.
Collaborate Version 22.14 Release
Support Bulletin/Security AdvisoryJul 28, 2022
Article #: 000076766
—We are pleased to announce the upcoming release of Collaborate version 22.14 on Thursday, August 11, 2022.
Known Issue: Some Safari 15.4 users can hear their own voice echoing
Known IssueJul 18, 2022
Article #: 000076740
—Some Collaborate attendees using Safari 15.4 can hear their own voice echoing when sharing an application. This issue does not occur when using Safari 15.5 or Chrome. This issue does not occur when joining sessions running on Chime.