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Blackboard Collaborate - Web Conferencing Notification - Upcoming Infrastructure Maintenance - No Customer Impact
Support Bulletin/Security AdvisoryNov 18, 2015
Article #: 000040063
—Upcoming datacenter maintenance. These maintenance windows are not expected to be service impacting.
JNLP Cannot be Opened Because it is From an Unidentifed Developer in Mac OS X 10.8+
Known IssueNov 16, 2015
Article #: 000036430
—Security changes released by Apple may prevent web conferencing customers from launching Blackboard Collaborate sessions and recordings. Customers using Mac OS X 10.8.4 will be affected.
Blackboard Collaborate - Why does Blackboard Collaborate Web Conferencing not work with Click-to-Run versions of Microsoft Office?
Supported TechnologiesNov 16, 2015
Article #: 000037374
—This article explains why Blackboard Collaborate Web Conferencing does not work with Click-to-Run versions of Microsoft Office.
Ultra Experience- System Requirements for Collaborate with the Ultra Experience
Supported TechnologiesNov 10, 2015
Article #: 000040373
—Supported Operating Systems, supported Internet Browsers, and recommended system specifications for using Collaborate with the Ultra experience.
Web Conferencing - System Requirements for Blackboard Collaborate Web Conferencing 12.6
Supported TechnologiesNov 06, 2015
Article #: 000037388
—Supported Operating Systems, supported Internet Browsers, and recommended system specifications for using Blackboard Collaborate web conferencing 12.6.
Collaborate with the Ultra experience November Update Coming Soon
Support Bulletin/Security AdvisoryNov 06, 2015
Article #: 000041334
—We are pleased to announce the upcoming release of Collaborate with the Ultra experience November update.
Collaborate - New Blackboard Collaborate Building Block Update for Blackboard Learn October2014
Support Bulletin/Security AdvisoryNov 04, 2015
Article #: 000041403
—Blackboard is pleased to announce the availability of an updated Collaborate Enterprise Building Block for Blackboard Learn 9.1 October 2014 Release.
VoiceThread - Export Blackboard Voice Authoring Content into VOICETHREAD
Product DocumentationNov 03, 2015
Article #: 000041382
—This knowledge base article will walk you through the process of exporting Blackboard Voice Authoring content and then importing that content into VOICETHREAD.
Error when Starting Recording Conversion in LTI but Recording Conversion Starts Correctly
Known IssueNov 02, 2015
Article #: 000041329
—Those using the Collaborate 12.6 LTI have started receiving the error, "An error occurred while requesting the video conversion. Please try again later" and "Conversion request was not successful. Please try again later". However the recording conversion has started correctly and when you check back in in the LMS (Canvas, Sakai, D2L) the recording appears correctly.
Could not launch Java Web Start error message displays when attempting to open .collab files
Known IssueOct 29, 2015
Article #: 000041328
—When attempting to launch Web Conferencing sessions by opening a .collab file, the following error message is returned: "Could not launch Java Web Start."

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