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  • Collaborate with the Ultra experience June 2017 Update
    Support Bulletin/Security Advisory —May 19, 2017

    Article No. #: 000046001 —We are pleased to announce the upcoming release of Collaborate with the Ultra experience June update.

  • May 17, 2017 Update - Updated Blackboard Collaborate Building Block Available for Blackboard Learn 9.1 October 2014 Release and Blackboard Learn 9.1 Q4 2015 Release
    Support Bulletin/Security Advisory —May 17, 2017

    Article No. #: 000045923 —May 17, 2017 Update: Important information and changes regarding Collaborate Enterprise Building Block, version 4.8.1177272 and Collaborate Enterprise Building Block, version 4.9.1177691.

  • Error: The message filter indicated that the application is busy.
    Product Documentation —May 16, 2017

    Article No. #: 000039446 —When trying to import your PowerPoint presentation into Web Conferencing, you may encounter the following error: The message filter indicated that the application is busy.

  • Diploma Installer Fails or "No valid licenses have been activated" Error Occurs on Mac OS X 10.8+
    Known Issue —May 16, 2017

    Article No. #: 000036457 —Users on Mac OS X 10.8 and higher when installing Diploma see that either the Diploma installer fails or they receive a "No valid licenses have been activated" error message.

  • Creating/Managing New SAS User Accounts for use with Collaborate Ultra
    Product Documentation —May 16, 2017

    Article No. #: 000045982 —This article provides resources for new SAS (Session Administration System) users on how to navigate through the SAS in order to create/manage user accounts for use with Collaborate Ultra.

  • Web Conferencing - System Requirements for Blackboard Collaborate Web Conferencing 12.6
    Supported Technologies —May 16, 2017

    Article No. #: 000037388 —Supported Operating Systems, supported Internet Browsers, and recommended system specifications for using Blackboard Collaborate web conferencing 12.6.

  • Upcoming Changes to http://status.blackboard.com
    Support Bulletin/Security Advisory —May 15, 2017

    Article No. #: 000045966 —To provide better focus and improve communication about service status, Blackboard is making changes to the list of products on http://status.blackboard.com.

  • Behind the Blackboard Scheduled Maintenance: May 20, 2017
    Support Bulletin/Security Advisory —May 11, 2017

    Article No. #: 000045957 —On Saturday, May 20, 2017, we will be conducting scheduled maintenance on a Behind the Blackboard Server. The maintenance window will begin at 10:00am US Eastern Standard Time (EST), and is expected to continue until 12:00pm EST.

  • Important Blackboard IM Update Notification - May 23, 2017
    Support Bulletin/Security Advisory —May 11, 2017

    Article No. #: 000045950 —Server and Client Blackboard IM update scheduled for Tuesday, May 23, 2017.

  • Blackboard Instant Messanger (IM) - New users unable to create BBIM accounts from link within their Learning Management System (LMS)
    Known Issue —May 10, 2017

    Article No. #: 000045951 —When a new user attempts to create a new BBIM account when clicking on the link in their Learning Management System (LMS), they are receiving a Blackboard IM configuration error.