External Users Cannot Open Portfolio Snapshots Shared with Them by Email
Date Published: Aug 03,2020 Category: Planned_First_Fix_Release:Future_Reference_Learn; Product:Course_Tools_Learn; Version:SaaS Article No.: 000055461
Date Published: Aug 03,2020 Category: Planned_First_Fix_Release:Future_Reference_Learn; Product:Course_Tools_Learn; Version:SaaS Article No.: 000055461
Product: Blackboard Learn
Release: SaaS
Service Pack(s): SaaS
Description: Users not logged into Blackboard cannot open portfolio snapshots shared with them by email.
Steps to Replicate:
- Create a Portfolio
- Use the "Share Snapshot" option for external users, and send it to a valid email address
- As a recipient not logged into Blackboard attempt to click the email link
Expected Behavior: The link opens and the portfolio snapshot can be viewed.
Observed behavior: Red screen displays "An error occurred. Contact the System Administrator."
Target Release: Future Reference
Patch Available: No