Reminder: Changes to Case Surveys in Behind the Blackboard
Date Published: Jul 16,2020 Category: Product:Connect,Ally_BU,SafeAssign,Akari,Community_Engagement,Collaborate,Learn_BU,Analytics; Version:Connect,Akari,Ally_BU,SafeAssign,Community_Engagement,Collaborate,Learn_BU,Analytics Article No.: 000057764
Date Published: Jul 16,2020 Category: Product:Connect,Ally_BU,SafeAssign,Akari,Community_Engagement,Collaborate,Learn_BU,Analytics; Version:Connect,Akari,Ally_BU,SafeAssign,Community_Engagement,Collaborate,Learn_BU,Analytics Article No.: 000057764
Product: All Products
Type:Support Bulletin
Bulletin/Advisory Information: Updated Bulletin (Published July 16, 2020):
This is reminder of changes we made to our Client Support Case Surveys on June 3, 2020. Please review the original bulletin below in case you missed it!
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Original Bulletin (Published June 3, 2020):
Blackboard is pleased to announce some upcoming changes to our Case Survey in Behind the Blackboard. Please expect to see these changes very soon.
When Blackboard Client Support closes a case, you'll still receive an email requesting your feedback; this has not changed. However, Blackboard has changed a couple of the questions, and has organized the survey in a way that allows both you and Blackboard to focus on three key things:
Once you make a selection, you will be routed to the full survey in Behind the Blackboard. From here, please note that the selection you made from the email is saved, and you are able to continue taking the survey in its entirety, or only provide answer to Question #2, if you choose.
If you have any questions, please log a case on Behind the Blackboard.
This is reminder of changes we made to our Client Support Case Surveys on June 3, 2020. Please review the original bulletin below in case you missed it!
_____
Original Bulletin (Published June 3, 2020):
Blackboard is pleased to announce some upcoming changes to our Case Survey in Behind the Blackboard. Please expect to see these changes very soon.
When Blackboard Client Support closes a case, you'll still receive an email requesting your feedback; this has not changed. However, Blackboard has changed a couple of the questions, and has organized the survey in a way that allows both you and Blackboard to focus on three key things:
- Your overall satisfaction with Blackboard Client Support
- Your satisfaction with the support provided to you for the specific case
- Your satisfaction with a specific product or feature (as it relates to the case)
Once you make a selection, you will be routed to the full survey in Behind the Blackboard. From here, please note that the selection you made from the email is saved, and you are able to continue taking the survey in its entirety, or only provide answer to Question #2, if you choose.
If you have any questions, please log a case on Behind the Blackboard.