Microphone and Camera Blocked in a Collaborate Ultra Session Using Guest Link in Learn Ultra Course Announcements
Date Published: Jun 18,2021 Category: Planned_First_Fix_Release:SaaS_v3900_17_0; Product:Communication_Tools,Web_Conferencing; Version:Ultra Article No.: 000060292
Date Published: Jun 18,2021 Category: Planned_First_Fix_Release:SaaS_v3900_17_0; Product:Communication_Tools,Web_Conferencing; Version:Ultra Article No.: 000060292
Product: Blackboard Learn
Release: SaaS
Service Pack(s): Ultra
Description: Users are unable to use Microphone and Camera in a Collaborate Ultra session if they connect using the guest link within a Learn course announcement using Ultra experience.
Steps to Replicate:
- Log into Blackboard Learn as Administrator
- Create a Learn course using Ultra experience
- Create a Collaborate Ultra session with a guest link with settings allowing users to share microphone and camera
- Create a course announcement with the Collaborate Ultra session guest link
- As a test user, click on the guest link
- In the Collaborate Ultra session, share the microphone and/or camera
Expected Behavior: User is able to share the microphone and/or camera
Symptoms: “You’ve blocked permission to access your microphone and camera. Check your browser settings.”
Resolution/Workaround: Open the session in a new browser tab and/or window.
Target Release: Learn 9.1, 3900.17.0 Release
Patch Available: No
Resolution/Workaround: Open the session in a new browser tab and/or window.
Target Release: Learn 9.1, 3900.17.0 Release
SaaS - Fixed (v3900.17.0)
Patch Available: No