Microphone and Camera Blocked in a Collaborate Ultra Session Using Guest Link in Learn Ultra Course Announcements




 
Microphone and Camera Blocked in a Collaborate Ultra Session Using Guest Link in Learn Ultra Course Announcements

Date Published: Jun 18,2021 Category: Planned_First_Fix_Release:SaaS_v3900_17_0; Product:Communication_Tools,Web_Conferencing; Version:Ultra   Article No.: 000060292

Product: Blackboard Learn

Release: SaaS

Service Pack(s): Ultra

Description: Users are unable to use Microphone and Camera in a Collaborate Ultra session if they connect using the guest link within a Learn course announcement using Ultra experience.

Steps to Replicate:

  1. Log into Blackboard Learn as Administrator 
  2. Create a Learn course using Ultra experience
  3. Create a Collaborate Ultra session with a guest link with settings allowing users to share microphone and camera
  4. Create a course announcement with the Collaborate Ultra session guest link 
  5. As a test user, click on the guest link
  6. In the Collaborate Ultra session, share the microphone and/or camera
Observed Behavior: User is not able to share the microphone and/or camera. Instead, 'You’ve blocked permission to access your microphone and camera. Check your browser settings' appears. 

Expected Behavior: User is able to share the microphone and/or camera
 

 
Symptoms: “You’ve blocked permission to access your microphone and camera. Check your browser settings.”

Resolution/Workaround: Open the session in a new browser tab and/or window.

Target Release: Learn 9.1, 3900.17.0 Release

SaaS - Fixed (v3900.17.0)


Patch Available: No