Blank Page Displayed when Attempting to Copy Course Contents from Original to Ultra Course Using Copy Feature




 
Blank Page Displayed when Attempting to Copy Course Contents from Original to Ultra Course Using Copy Feature

Date Published: Apr 10,2024 Category: Planned_First_Fix_Release:SaaS_V3900_89_0; Product:Content_Management_Learn,Course_Tools_Learn; Version:Ultra   Article No.: 000078533

Product: Blackboard Learn

Release: SaaS

Service Pack(s): Ultra

Description: A blank page is displayed when attempting to copy course contents from an Original course to an Ultra Course using the copy feature through the GUI.

Steps to Replicate:

  1. Log into Blackboard Learn ULTRA as Administrator
  2. Admin Panel > Courses > Search for an Original Experience Course
  3. Click plus sign in the course content > Copy Content > Search for an ULTRA Course as a destination Course ID
  4.  Once the copy is finished > Click ULTRA course to see the course content
Expected Behavior:
To be able to see the course content inside the copy content feature
Observed Behavior:
A Blank screen appeared and observed it for more than one hour, the page did not load anything.

 




Target Release: SaaS-Fixed (v3900.89.0-rel.27 or higher)