Known Issue: The Blackboard Learn attendance tool is missing marks for some course members that did not attend a Collaborate session.
Date Published: Nov 12,2021 Category: Product:Web_Conferencing_Known_Issues_and_Error_Messages_Web_Conferencing,Web_Conferencing_Integrations; Version:Web_Conferencing Article No.: 000076043
Date Published: Nov 12,2021 Category: Product:Web_Conferencing_Known_Issues_and_Error_Messages_Web_Conferencing,Web_Conferencing_Integrations; Version:Web_Conferencing Article No.: 000076043
Product: Collaborate
Service Pack(s): Web Conferencing
Description: On rare occasions, some course members that did not attend a Collaborate session are not appropriately marked as absent in the Blackboard Learn attendance tool.
Symptoms:
Cause: This issue can occur as the result of a Blackboard Learn attendance task not executing properly.
Resolution/Workaround: A fix for this issue is currently under investigation. In the meantime, course members can be manually marked as absent in the Learn attendance tool as appropriate.
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Known Issue Symptoms
Users may find that some course members who did not attend a Collaborate session are not marked as absent in the Learn attendance tool.
Affected Platforms
Blackboard Learn attendance for Collaborate sessions conducted via the Blackboard Collaborate Ultra building block.Cause: This issue can occur as the result of a Blackboard Learn attendance task not executing properly.
Resolution/Workaround: A fix for this issue is currently under investigation. In the meantime, course members can be manually marked as absent in the Learn attendance tool as appropriate.
Please subscribe to this article by logging in to Behind the Blackboard and clicking the click to follow button in the top right corner of the window. You will be notified when further information becomes available.