"Oops Something Went Wrong" Error when Grading Ultra Discussion Boards with Large Enrollments
Date Published: Mar 25,2020 Category: Planned_First_Fix_Release:SaaS_v3800_4_0,Learn_9_1_3900_0_Release; Product:Communication_Tools,Grade_Center_Learn; Version:Learn_9_1_Q4_2019,SaaS Article No.: 000059252
Date Published: Mar 25,2020 Category: Planned_First_Fix_Release:SaaS_v3800_4_0,Learn_9_1_3900_0_Release; Product:Communication_Tools,Grade_Center_Learn; Version:Learn_9_1_Q4_2019,SaaS Article No.: 000059252
Product: Blackboard Learn
Release: SaaS
Service Pack(s): Learn 9.1 Q4 2019 (3800.0.0), SaaS
Description: If extremely large numbers of students are enrolled into a course, an error message occurs when grading discussion boards.
Steps to Replicate:
- Log into Blackboard Learn as System Administrator
- Create a Course
- Create a gradable Discussion
- Enroll thousands of students
- Log in as several of the students and post to the Discussion Board
- Log in as Instructor of Course
- Enter Course > Access the Discussion Board > Select Grades & Participation
The Grades & Participation screen displays without error.
Observed Behavior:
The following error occurs:
Oops! Something went wrong.
Please reload the page.
Cause: The Ultra User Interface requests each individual user in a very large list. This list is capable of growing beyond a back-end system limit.
Target Release: Learn 9.1 Q2 2020 Release
SaaS - Fixed(v3800.4.0)
Patch Available: Yes
Patch Versions: Learn 9.1 Q4 2019
Patch Information:
Updates to resolve this issue are available for the following release(s):
| Release | CUPDATE | Update Access |
| Learn 9.1 Q4 2019 | CU2 | Access via installer in Cumulative Update 2 for Blackboard Learn, 9.1 Q4 2019 - Article #52163 |