Date Published: Aug 01,2018 Category: Product:Web_Conferencing_Known_Issues_and_Error_Messages_Web_Conferencing; Version:Web_Conferencing Article No.: 000049290
Product: Collaborate -Web Conferencing
Service Pack(s): Web Conferencing
Issue Description: Users engaging the zoom accessibility feature on macOS are unable to launch Collaborate with the Original experience sessions. This article provides steps to work around this issue.
Steps to Replicate:
- Click the Apple menu and choose System Preferences.
- Select Accessibility.
- Select Zoom.
- Enable the zoom feature via keyboard shortcuts and / or scroll gesture.
- Engage the zoom feature using one of the options in the previous step.
- Attempt to launch a Collaborate with the Original experience session.
Actual Result: Session locks up during launch.
Known Issue SymptomsWhen attempting to launch a Collaborate with the Original experience session while the macOS zoom accessibility feature is enabled, the launch process will lock up and the application must be forced to close.
Resolution/Workaround: To work around this issue, disengage the zoom feature prior to launching a Collaborate with the Original experience session. Once the session has successfully launched, the zoom feature may be re-engaged without issue.