Incorrect Time Stamp Shown in Chat Window if the MCU is Restarted During a Recorded Session




 
Incorrect Time Stamp Shown in Chat Window if the MCU is Restarted During a Recorded Session

Date Published: Dec 06,2017 Category: Product:Known_Issues_Error_Messages; Version:Ultra_Experience   Article No.: 000047877

Product: Collaborate - Ultra Experience

Service Pack(s): Ultra Experience

Issue Description: In the recording, chat messages made after an MCU server restart will be shown with a time that is greater than the time shown in the recording playback bar.

Steps to Replicate:

Steps needed to Reproduce:

  • Join session.
  • Perform some A/V, AppShare, Captions, Chat.
  • The MCU gets Restarted 
  • User would reconnect to the session after temporarily disconnecting.
  • Chat after user has reconnected.

 
Symptoms:

This can be seen when the time shown in the Chat box for a recent message does not match the time shown in the recording playback bar for when the chat message came in, please see the image below.

User-added image


Cause: This difference in time reporting is caused because the Session Server does not know how much time has been lost because of an MCU Reconnect.
Resolution/Workaround: There is no work around for this issue