Date Published: Dec 06,2017 Category: Product:Known_Issues_Error_Messages; Version:Ultra_Experience Article No.: 000047877
Product: Collaborate - Ultra Experience
Service Pack(s): Ultra Experience
Issue Description: In the recording, chat messages made after an MCU server restart will be shown with a time that is greater than the time shown in the recording playback bar.
Steps to Replicate:
Steps needed to Reproduce:
- Join session.
- Perform some A/V, AppShare, Captions, Chat.
- The MCU gets Restarted
- User would reconnect to the session after temporarily disconnecting.
- Chat after user has reconnected.
This can be seen when the time shown in the Chat box for a recent message does not match the time shown in the recording playback bar for when the chat message came in, please see the image below.
Cause: This difference in time reporting is caused because the Session Server does not know how much time has been lost because of an MCU Reconnect.
Resolution/Workaround: There is no work around for this issue