Known Issue: Collaborate Original users unable to upload PowerPoint files in Collaborate Classic on Mac OS High Sierra.




 
Known Issue: Collaborate Original users unable to upload PowerPoint files in Collaborate Classic on Mac OS High Sierra.

Date Published: Mar 26,2018 Category: Product:Web_Conferencing_Known_Issues_and_Error_Messages_Web_Conferencing; Version:Web_Conferencing   Article No.: 000048047

Product: Collaborate -Web Conferencing

Service Pack(s): Web Conferencing

Issue Description: Collaborate Original users unable to upload PowerPoint files in Collaborate Classic on Mac OS High Sierra.

 
Symptoms:

Known Issue Symptoms

Upon trying to upload a PowerPoint file into a Collaborate Original session, user gets an error message:
"Failure calling PPT to process"

Affected Platforms:

MacOS High Sierra (version 10.13)



 

Resolution/Workaround:

Workarounds

  1. Convert the PowerPoint slides to image files (jpeg format) and upload them into your Collaborate Original session.
  2. Use Oracle Java instead of launcher.
    • You will need to change the file type association for the .collab file to direct it to open with Oracle Java
    • Right Click on .Collab File > Get Info > Expand the Opens With section.
    • Finder opens
    • Click Always Open With
    • Select Macintosh HD from drop down once finder opens.
    • Select Enable: All Applications
    • Navigate to /System/Library/CoreServices/Java Web Start.app
    • Select Java Web Start.app
  3. Download and use Apache OpenOffice to complete the PowerPoint upload process.
Related Article - Known Issue: Users on Mac OSX 10.8+ with Office 2011 receive "Failure Calling PowerPoint to process presentation"