WebDAV Files Open in Read Only Mode in Bb Drive

WebDAV Files Open in Read Only Mode in Bb Drive

Date Published: Feb 21,2019 Category: Planned_First_Fix_Release:Learn_9_1_Q2_2019_Release,SaaS_v3600_0_0; Product:Content_Management_Learn,Application_and_Webserver_Learn; Version:Learn_9_1_Q4_2018,SaaS   Article No.: 000050207

Product: Blackboard Learn

Release: 9.1;SaaS

Service Pack(s): Learn 9.1 Q4 2018 (3500.0.0), SaaS

Issue Description: WebDAV files open in read-only mode via Bb Drive and cannot be edited.

Steps to Replicate:

  1. Log into Blackboard Learn as a System Administrator
  2. Navigate to Content Collection > My Content
  3. Click on Upload > Upload Files
  4. Upload a .docx file
  5. Connect to the WebDAV folder via Bb Drive
  6. Open the .docx file in Word

Expected Behavior:
The file opens and is fully editable

Observed Behavior:
The file opens in READ ONLY mode

If opening a .txt file, it can be edited, but a 412 error occurs when attempting to save.

Target Release: Learn 9.1 Q2 2019 Release

SaaS - Fixed (v3600.0.0)
Patch Available: Yes
Patch Versions: Learn 9.1 Q4 2018
Patch Information: Updates to resolve this issue are available for the following release(s):

ReleaseCUPDATEUpdate Access
Learn 9.1 Q4 2018CU4Access via installer in Cumulative Update 4 for Blackboard Learn, 9.1 Q4 2018 - Article #50341