Blackboard Client Support Escalation Procedures




 
Blackboard Client Support Escalation Procedures

Date Published: Nov 10,2019 Category: Product:Ally_BU,Community_Engagement,Transact,Payments_Cashnet,Collaborate,Learn_BU,Xythos_BU,Open_LMS,Analytics,Open_Content; Version:Ally_BU,Community_Engagement,Transact,Cashnet_BU,Collaborate,Learn_BU,Xythos_BU,Open_LMS,Analytics,Open_Content   Article No.: 000013659
 
Product: All Products
Resource Type: Support Tools
Resource Description:

The documents in the attachments area of this article are the Blackboard Inc. escalation procedures for clients with Blackboard products and systems. The procedures outlined in these documents can be used when requesting assistance to resolve an issue. Successive levels of escalation contacts are provided for a client to use if they believe that Blackboard is not responding in a manner consistent with the severity of the issue.

Blackboard Open Content clients should reference the document corresponding most closely to the LMS in use (Blackboard Learn, Open LMS).  For Blackboard Learn, the correct document will correspond to your geographic region and whether you have a self-hosted or managed-hosted environment.