Large Event Request




 
Large Event Request

Date Published: Nov 09,2017 Category: Product:Web_Conferencing_Help_and_FAQs; Version:Web_Conferencing   Article No.: 000036638

Product: Collaborate - Web Conferencing

Document Type: User Documentation

Document Summary:

A large event is defined as a session with an anticipated attendance of greater than 500 concurrent users for Blackboard Collaborate Web Conferencing v12.6, and between 250 - 500 concurrent users for Ultra Experience. Customers who are planning a large event should notify Collaborate’s support team by submitting a support ticket. Our support team needs at least 72 business hours prior notice to prepare for the event.

Note: Large Events for Ultra Experience must be created directly in the SAS, Large Events for Ultra Experience created in the LMS are not available at this time. Large Events can be no longer than 24 hours. Please set the appropriate start and end date/time.

Who Should Notify Collaborate?

SAS customers running Blackboard Collaborate Web Conferencing version 12.6 sessions and Ultra Experience sessions.

Customers with sessions anticipated to have more than 500 concurrent users for Web Conferencing v12.6 and between 250 - 500 for Ultra Experience.


Process for Notifying Collaborate Support

Requests are to be submitted through the Support Portal, using the following fields when applicable:

  • Ticket Description – Product Suite select Large Event Request
  • Session Contact
  • Session Date/Time
  • # of Expected Attendees
  • Tools Expected to Be Used
  • Session Link/URL (Ultra: please include the session name)
  • Summary: Large Event Request (or similar)
  • Version (12.6 or Ultra)
  • Any additional details
Note: Ultra Experience Large Events will have chats and audio disabled upon entry for participants. The chat can be enabled in session by the moderator under My Settings > Session Settings. Breakout Rooms are also unavailable for Large Events in Collaborate Ultra.
Document Details: Best Practices for Large Events for Web Conferencing v12.6:
  • The session name must contain only alphanumeric characters
  • Participants should join the session 15 minutes before the scheduled start time.
  • All session participants should use the Audio Setup Wizard to configure their audio before the session begins. This can be done within the session from the Tools menu -> Audio -> Audio Setup Wizard.
  • All session participants should ensure their Connection Speed has been set correctly.  To set your Connection Speed go to Preferences > Session > Connection (PC users – Edit > Preferences. Mac users – Blackboard Collaborate > Preferences)
  • When creating the session, deselect Permissions On so that session invitees will have a limited set of session permissions (i.e. no audio, video, chat, whiteboard).  These permissions can also be granted and revoked either individually or globally by the session moderator from within the web conferencing session.
  • Convert and save the session presentation to the Collaborate whiteboard format (WBD) using Collaborate Plan or by loading directly into the web conferencing session.  This should be done well in advance of the session start time.  Do not use Application Sharing to share the presentation.
  • Upload large multimedia files to a web server and use Web Tour to display the content during the web conferencing session versus loading the files into the Multimedia Library.
  • Multimedia content can be used however Collaborate recommends keeping the file size to 20 MB or less.  It is important to keep in mind the content must be uploaded to the server and then fully downloaded by each session participant before it can be viewed. Depending on the participant's bandwidth, it could cause delays for those specific individuals therefore as a best practice do not show the content at the beginning of the session.

 

# of Attendees

Web Conferencing Tools Permitted (v12.6)

500+

Disable global whiteboard permissions. Limit the number of simultaneous talkers to two. Restrict application sharing to a small desktop region or a specific application. Do not exceed the default video frame rate of 10. Limit the size of file downloads. Session agenda/content should be provided to Collaborate’s support team for review prior to the session. Participation from Blackboard Collaborate recommended.

800+ (to a maximum of 1000)

Disable global whiteboard permissions and chat permission. Limit the number of simultaneous talkers to one. Restrict application sharing to a small desktop region or a specific application. Set video frame rate to 10 or less. Limit the size of file downloads. Session agenda/content should be provided to Collaborate’s support team for review prior to the session. Participation from Blackboard Collaborate recommended.

Note: Participation from Blackboard Collaborate Support personnel is contingent on availability and includes the first 15-20 minutes of the session. Access to the Large Events server is based on availability and will be provisioned on a first come first serve basis.


Best Practices for Large Events when using Collaborate with the Ultra experience (available July 16, 2017):

  • The session name must contain only alphanumeric characters
  • Let your participants join the session early. This gives new participants a chance to get familiar with the room and what they can and can't do. Join the session early yourself and practice using the tools.
  • Upload files and arrange the windows. The first time you share your application screen, your browser may require you to install the Desktop Sharing extension. To learn more, see Application Sharing Support for Chrome or Application Sharing Support for Firefox.
  • All moderators should access the settings to configure their audio before the session begins. This can be done within the session by clicking on My Settings > Set up your camera and microphone. To learn more, click here
  • Mute yourself when not speaking. Nothing is more distracting than hearing outside sounds like typing or a side conversation.