Date Published: Apr 24,2020 Category: Product:Ultra_Experience; Version:Ultra_Experience Article No.: 000053864
Product: Blackboard Collaborate
Description: The Share button does not appear on-screen when starting Application Sharing on Windows 10 computers configured with custom system scaling.
Cause: Custom system scaling on Windows 10 systems set to percentages greater than 100% (Recommended) can enlarge the entire Collaborate Ultra session interface too much, resulting part of the Share Application/Screen window not to display on-screen. Zooming in and out on the browser does not allow the entire Share Application/Screen to be displayed.
Reducing the system scaling down to a percentage closer to 100% will allow the user to see the entire Collaborate Ultra session interface, Share button on the Share Application/Screen window.
- Go to the Windows Start Menu.
- Choose Settings.
- Select System.
- Select Display.
- Look for Scale and layout. Select an option closer to 100% (Recommended). Displayed items will appear smaller as the scaling percentage decreases.
- Your display will re-size.