Ultra Organization Content Page Is Displaying Blank Page To Users With Custom Organization Role




 
Ultra Organization Content Page Is Displaying Blank Page To Users With Custom Organization Role

Date Published: Apr 03,2020 Category: Planned_First_Fix_Release:SaaS_v3800_6_0; Product:Users_and_Role_Management_Learn,Course_Tools_Learn; Version:SaaS   Article No.: 000055712

Product: Blackboard Learn

Release: SaaS

Service Pack(s): SaaS

Description: When users with custom organization roles access organizations, the main organization content page is displaying a blank page. Other pages like Calendar, Discussions, Grade Center, Messages, and Analytics are loading correctly.

Steps to Replicate:

  1. Log into Blackboard Learn (Ultra) as System Administrator
  2. Navigate to System Admin > Course/Organization Roles
  3. Copy the (P) for Instructor Role
  4. Make the new custom course/org role available for courses and orgs
  5. Provide Name and Role ID
  6. Ensure Yes is selected for the rest of the options > Submit
  7. Grant All Privileges to role > OK
  8. Enroll a user in an organization with and assign the role
  9. Log in as the user
  10. Select Organizations (in the Ultra Navigation Menu)
  11. Enter the organization

Expected Behavior:
The Organization Content page displays with the option to create new folders and items.

Observed Behavior:
The Organization Content page is blank.

 




Target Release: SaaS - Fixed (v3800.5.0)
Patch Available: No