Date Published: Jun 04,2019 Category: Product:Blackboard_Instructor,Bb_Student; Version:Learn_9_1_Q2_2018,Learn_9_1_Q4_2018,Learn_9_1_Q2_2019,SaaS Article No.: 000060504
Product: Mobile
Release: 9.1;SaaS
Service Pack(s): Learn 9.1 Q2 2018 (3400.0.0), Learn 9.1 Q4 2018 (3500.0.0), Learn 9.1 Q2 2019 (3700.0.0), SaaS
Description: Mobile app users in Original courses on iOS are prompted for login credentials when viewing Announcements with images stored in the Content Collection.
Steps to Replicate:
- As an instructor in an Original course, create a course announcement that includes an uploaded image by one three methods:
- Upload the image on the Create Announcement page by using the "Insert/Edit Image" button in the Content Editor and selecting "Browse My Computer".
- First upload the image to the course Content Collection. Then add the image to the announcement from its location in the Course Content Collection by using the "Insert/Edit Image" button in the Content Editor and selecting "Browse Course".
- Embed an image stored in the Content Collection via HTML.
- Example: <p><img src="https://example.blackboard.com/bbcswebdav/pid-1088-dt-announcement-rid-82920_1/xid-82920_1" width="737" height="128" /></p>
- As a student in the Blackboard app or an instructor in the Instructor app on an iOS device, access the Announcements page within the respective app.
Observed Behavior:
The user is prompted for their login credentials and the uploaded image is not displayed.
Expected Behavior:
The uploaded image in the course announcement is displayed to the user without being prompted for login credentials.
Resolution/Workaround: This issue was resolved with the release of Blackboard App version 4.2 and Blackboard Instructor version 2.7 on May 30, 2019.
Patch Available: No