SAML Authentication Error for OneLogin For Users With Devices Running iOS12 / Blackboard (5.9) and Blackboard Instructor (3.9) Apps




 
SAML Authentication Error for OneLogin For Users With Devices Running iOS12 / Blackboard (5.9) and Blackboard Instructor (3.9) Apps

Date Published: Nov 13,2020 Category: Planned_First_Fix_Release:Future_Reference_Learn; Product:Blackboard_Instructor; Version:Learn_9_1_3900_0,Learn_9_1_Q4_2019,Learn_9_1_Q2_2017_3200_0_0,Learn_9_1_Q4_2017,Learn_9_1_Q2_2018,Learn_9_1_Q4_2018,Learn_9_1_Q2_2019,SaaS   Article No.: 000074973

Product:  Mobile

 
Information:

SAML authentication error for OneLogin for users with devices running iOS12 / Blackboard (5.9) and Blackboard Instructor (3.9) Apps

Observed outcomes:
Users are presented with an error when attempting to authenticate using their institutions SAML / OneLogin authentication.

 

Replication Steps: 

  1. Search the school in blackboard app
  2. Select the web Login
  3. Select the "Sign-in with third party account" - Chose SAML
  4. Enter username and continue
  5. Enter password and continue

Observed Behavior:
The following error occurs: 
An unexpected error seems to have occurred.

Expected Behavior:
It should allow the user to login successfully and access the contents.


Note: 

  • Users with devices running iOS11 and iOS13+ are not impacted
  • The change is result of an update to WKwebview required by Apple to maintain compliance in the Apple App Store
Workaround:
  • Impacted users can update to iOS13+ to resolve the issue