Date Published: Jun 18,2021 Category: Planned_First_Fix_Release:SaaS_v3900_17_0,Learn_9_1_3900_17_0_Release; Product:Learn_Administration_Learn; Version:Learn_9_1_3900_2_0,Learn_9_1_3900_4_0,Learn_9_1_3900_8_0,Learn_9_1_3900_6_0,Learn_9_1_3900_10_0,Learn_9_1_3900_15_0,Learn_9_1_3900_13_0,SaaS Article No.: 000075124
Product: Blackboard Learn
Release: 9.1;SaaS
Service Pack(s): Learn 9.1, 3900.2.0, Learn 9.1, 3900.4.0, Learn 9.1, 3900.8.0, Learn 9.1, 3900.6.0, Learn 9.1, 3900.10.0, Learn 9.1, 3900.15.0, Learn 9.1, 3900.13.0, SaaS
Description: Administrators are unable to download logs packages that are larger than 2GB from Content Collection as it fails due to Heap Exhaustion.
Steps to Replicate:
- Log into Blackboard Learn as System Administrator
- Navigate to System Admin > Manage Content > Content Collection > Internal > Logs
- Select any month or day that has a large amount of data (2GB or more)
- Select Download Package
Observed Behavior:
The following error occurs:
An error occurred. Contact the System Administrator. For reference, the Error ID is xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.
[Date/Timestamp]
Expected Behavior:
A Zip folder is downloaded successfully.
Cause: When the system builds the "zip" file containing all the file and folders downloaded as a package, a temp file is not used and the ZIP file is built in memory.
Resolution/Workaround: Use WebDAV to copy the files.
Target Release: Learn 9.1, 3900.15.0 Release
SaaS - Fixed (v3900.15.0)
Patch Available: No