Known Issue: Flickering / rendering issues when sharing the Google Earth Pro app via Firefox in Collaborate
Date Published: May 21,2021 Category: Product:Web_Conferencing; Version:Web_Conferencing Article No.: 000075383
Date Published: May 21,2021 Category: Product:Web_Conferencing; Version:Web_Conferencing Article No.: 000075383
Product: Collaborate
Service Pack(s): Web Conferencing
Steps to Replicate:
- Launch Google Earth Pro.
- Join a Collaborate session in Firefox.
- Application Share Google Earth Pro.
Symptoms:
Resolution/Workaround: Use a different supported browser for your platform; please reference our Browser Support page below:
https://help.blackboard.com/Collaborate/Ultra/Moderator/Get_Started/Browser_Support
Known Issue Symptoms
The symptoms differ between Windows and Mac systems.- Windows: users will find that sharing the Google Earth Pro app in their Collaborate sessions via Firefox can produce a white overlay with a rapidly flickering effect.
- Mac: users will find that sharing the Google Earth Pro app in their Collaborate sessions via Firefox may appear as expected at first, however zooming in / out within the app can cause some portions of the app to become cropped and/or overlapped.
Affected Platforms
The Mozilla Firefox browser on both Windows & Mac systems.Resolution/Workaround: Use a different supported browser for your platform; please reference our Browser Support page below:
https://help.blackboard.com/Collaborate/Ultra/Moderator/Get_Started/Browser_Support