Date Published: Mar 28,2022 Category: Product:Collaborate; Version:Collaborate Article No.: 000076001
Product: Collaborate
Service Pack(s): Collaborate
Description:
Users may experience issues drawing on the Whiteboard in a Collaborate session using an Apple Pen on an iPad device if their hand makes contact with the iPad screen. When this occurs, the drawing tool may become disabled which will prevent the Apple Pen from marking on the Whiteboard as desired. Touching the screen first with the pen, or selecting the drawing tool will re-enable it once again.
Steps to Replicate:
1. Open the Collaborate Panel
2. Select Share Content Tab
3. Select Share Blank Whiteboard
4. Select the Drawing tool
5. Make contact with the iPad screen with your finger before writing with the Apple Pen
Resolution/Workaround:
- Touch the screen with the pen before your hand/finger does.
- Use the text tool with keyboard to annotate on the whiteboard
- Use an artist glove that covers your pinky/fingers to avoid the contact