Known Issue: PowerPoint File that has Math Equations in the Slides Fail to Convert
Date Published: Aug 16,2022 Category: Product:Collaborate; Version:Collaborate Article No.: 000076810
Date Published: Aug 16,2022 Category: Product:Collaborate; Version:Collaborate Article No.: 000076810
Product: Collaborate - Ultra Experience
Service Pack(s): Collaborate
Description: Some users may experience issues uploading PowerPoint files to Collaborate Ultra, generating an Upload Failed, Try again? error message, due to math equations within some of the slides.
Steps to Replicate:
- Join session as moderator
- Click Share Content > Share Files
- Upload PowerPoint with mathematical equations
Symptoms: 
Resolution/Workaround: Convert the slides to a pdf
Resolution/Workaround: Convert the slides to a pdf