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  • Collaborate Original Large Event Request
    Product Documentation —Sep 10, 2019

    Article No. #: 000036638 —A Collaborate Original large event is defined as a session with an anticipated attendance of between 500 - 1000 concurrent users for Blackboard Collaborate Web Conferencing v12.6. Customers who are planning a large event should notify Collaborate’s support team by submitting a support ticket. Our support team needs at least 72 business hours prior notice to prepare for the event. Please use this KBA to plan a successful large event.

  • Collaborate Ultra Large Event Request
    Product Documentation —Sep 10, 2019

    Article No. #: 000050312 —A Collaborate Ultra large event is defined as a session between 250 - 500 concurrent users. Customers who are planning a large event should notify Collaborate’s support team by submitting a support ticket. Our support team needs at least 72 business hours prior notice to prepare for the event. Please use this KBA to plan a successful large event for Collaborate Ultra.

  • Download the Collaborate Launcher Again?
    Product Documentation —Sep 06, 2019

    Article No. #: 000051138 —Sometimes the page to start accessing a Collaborate Original session or recording appears to ask you download the Collaborate Launcher when you have already installed it.

  • Web Conferencing - Unable to run Collaborate Original on Chromebook (Chrome OS)
    Product Documentation —Sep 05, 2019

    Article No. #: 000051105 —User is unable to install/run the Blackboard Collaborate Launcher on Chromebook (Chrome OS)

  • Error: A00 - Uh-oh! Something went wrong. Try contacting the moderator.
    Product Documentation —Aug 29, 2019

    Article No. #: 000051101 —The following error can appear when attempting to join a Collaborate Ultra session: Uh-oh! Something went wrong. Try contacting the moderator. Failure code A00.

  • Web Conferencing - Error: UPLOAD FAILED. Erasure in the Elements on Powerpoint Slides
    Product Documentation —Aug 22, 2019

    Article No. #: 000050383 —This article provides a workaround to avoid the erasure of the elements on Powerpoint slides (e.g., text boxes, shapes) after uploading the PowerPoint Presentation file in a Collaborate Original Session.

  • Collaborate Ultra - Error: A01
    Product Documentation —Aug 22, 2019

    Article No. #: 000051076 —Collaborate Ultra - Error: A01

  • Setting Windows File Association to Open .COLLAB Files Properly
    Product Documentation —Aug 22, 2019

    Article No. #: 000040632 —This article will provide instructions to associate .collab files with the Collaborate Launcher in Windows.

  • Error: A moderator removed you.
    Product Documentation —Aug 22, 2019

    Article No. #: 000051074 —When in an ultra session and disconnected from the session with this message.

  • Collaborate Ultra: Troubleshooting J10 and J11 error message
    Product Documentation —Aug 21, 2019

    Article No. #: 000051067