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  • Web Conferencing - Troubleshooting Session Connection Issues for System Administrators
    Product Documentation —Jun 21, 2017

    Article No. #: 000037017 —This article is intended to help you, the System Administrator, troubleshoot web conferencing session connection issues that persist after you have done basic proxy or network configuration.

  • Ultra Experience - Collaborate with the Ultra Experience Networking Information
    Product Documentation —Jun 21, 2017

    Article No. #: 000040506 —This article details the ports and IP addresses needed for using Collaborate with the Ultra experience.

  • Blackboard IM: I do not see my classes listed
    Product Documentation —Jun 12, 2017

    Article No. #: 000040637 —This article contains instructions on what to do if you log into Blackboard IM and do not see your classes listed on the Classmates tab.

  • Blackboard IM: I Do Not See My Classmates Listed
    Product Documentation —Jun 12, 2017

    Article No. #: 000040639 —This article contains instructions on what to do if you log into Blackboard IM and do not see your classmates listed.

  • Ultra Experience and Collaborate Original - How to set up Collaborate with the LTI Integration in Haiku Powerschool Learning
    Product Documentation —May 26, 2017

    Article No. #: 000046055 —This article provides instructions for how to set up the Collaborate with the Ultra experience and Collaborate Original LTI integration on Haiku Powerschool Learning.

  • Creating/Managing New SAS User Accounts for use with Collaborate Ultra
    Product Documentation —May 24, 2017

    Article No. #: 000045982 —This article provides resources for new SAS (Session Administration System) users on how to navigate through the SAS in order to create/manage user accounts for use with Collaborate Ultra.

  • Error: The message filter indicated that the application is busy.
    Product Documentation —May 16, 2017

    Article No. #: 000039446 —When trying to import your PowerPoint presentation into Web Conferencing, you may encounter the following error: The message filter indicated that the application is busy.

  • Web Conferencing - File and Recording Storage FAQ
    Product Documentation —May 02, 2017

    Article No. #: 000045896 —This FAQ answers questions about Collaborate Original file and recording storage.

  • Printing Questions that were Copied from the Internet only Show Code
    Product Documentation —May 02, 2017

    Article No. #: 000045890 —When you try to print out a test that has a question that was copied and pasted from the Internet, the question prints our at code instead of the actual question.

  • Configuring Blackboard Collaborate ULTRA LTI tool in Moodle
    Product Documentation —Apr 27, 2017

    Article No. #: 000042036 —This User Guide contains information on how to set up and configure Blackboard Collaborate Ultra LTI tool in Moodle.