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  • Error: The message filter indicated that the application is busy.
    Product Documentation —May 16, 2017

    Article No. #: 000039446 —When trying to import your PowerPoint presentation into Web Conferencing, you may encounter the following error: The message filter indicated that the application is busy.

  • Creating/Managing New SAS User Accounts for use with Collaborate Ultra
    Product Documentation —May 16, 2017

    Article No. #: 000045982 —This article provides resources for new SAS (Session Administration System) users on how to navigate through the SAS in order to create/manage user accounts for use with Collaborate Ultra.

  • Web Conferencing - File and Recording Storage FAQ
    Product Documentation —May 02, 2017

    Article No. #: 000045896 —This FAQ answers questions about Collaborate Original file and recording storage.

  • Printing Questions that were Copied from the Internet only Show Code
    Product Documentation —May 02, 2017

    Article No. #: 000045890 —When you try to print out a test that has a question that was copied and pasted from the Internet, the question prints our at code instead of the actual question.

  • Configuring Blackboard Collaborate ULTRA LTI tool in Moodle
    Product Documentation —Apr 27, 2017

    Article No. #: 000042036 —This User Guide contains information on how to set up and configure Blackboard Collaborate Ultra LTI tool in Moodle.

  • Error:Unable to launch application: Qustodio
    Product Documentation —Apr 20, 2017

    Article No. #: 000042294 —Qustodio application is giving an error message

  • Ultra Experience - HTML 5 Web Socket Test for Network Troubleshooting
    Product Documentation —Apr 18, 2017

    Article No. #: 000040604 —Collaborate with the Ultra experience requires a HTML 5 Web Socket connection be allowed on browsers and networking appliances such as proxy servers. This article walks users through testing if a Web Socket connection is working on their network.

  • Ultra Experience - Collaborate with the Ultra Experience Networking Information
    Product Documentation —Apr 17, 2017

    Article No. #: 000040506 —This article details the ports and IP addresses needed for using Collaborate with the Ultra experience.

  • Web Conferencing - How to Show all Hidden Folders and Files in Windows
    Product Documentation —Apr 03, 2017

    Article No. #: 000037101 —Windows will sometimes hide important or sensitive files and folders from the default view. In the troubleshooting process, it is sometimes necessary to access hidden files and folders in a user profile, this article will walk you through the process.

  • Installation and Configuration Guide for Collaborate with the Ultra experience LTI integration and Canvas
    Product Documentation —Mar 24, 2017

    Article No. #: 000041093 —This article is written for Canvas administrators and describes how to configure a Canvas instance to use Collaborate with the Ultra experience via an LTI integration.