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  • Collaborate Ultra - FAQ: I am in a session with no other users or no instructor
    Product Documentation —Sep 18, 2020

    Article No. #: 000052743 —This FAQ answers questions about what to check when a user finds themselves in a Collaborate Ultra session alone or without the instructor

  • Collaborate Ultra - Error: Wrong session time shown
    Product Documentation —Sep 04, 2020

    Article No. #: 000052702 —This article covers how to troubleshoot issues where a single user believes they are seeing the Collaborate Ultra session time displayed at the wrong time.

  • Collaborate Original Error: The specified procedure cannot be found.
    Product Documentation —Aug 25, 2020

    Article No. #: 000052679 —When launching a Collaborate Original session, some Windows users may receive the error: The specified procedure cannot be found. This article provides instructions to resolve this error.

  • Collaborate Ultra Large Event Request
    Product Documentation —Aug 07, 2020

    Article No. #: 000050312 —A Collaborate Ultra Large Event is defined as a session consisting of 250 - 500 concurrent users.  Many customers can now configure their own Large Event sessions using the steps provided in this article. Clients no longerCustomers that do not have the option to configure their own Large Event sessions can request a Large Event by submitting a support case to the Collaborate Support team. We require at least 2 business days prior notice to prepare for the event. Please use this article to plan a successful Large Event for Collaborate Ultra.

  • Collaborate Ultra - How to find a missing Attendance Report
    Product Documentation —Aug 06, 2020

    Article No. #: 000052623 —This article provides detailed instructions and common issue to help instructors and administrators locate the Collaborate Ultra Attendance Reports for a particular Collaborate Ultra session.

  • Collaborate Ultra - How to monitor what you are writing when using a camera
    Product Documentation —Jul 23, 2020

    Article No. #: 000052139 —The Collaborate Ultra web camera video preview window in the lower left hand corner shows as being mirrored or reversed, which can make it difficult to monitor writing being shown via a camera feed.

  • Collaborate Ultra - File and Recording Storage FAQ
    Product Documentation —Jul 02, 2020

    Article No. #: 000040384 —This FAQ answers questions about Collaborate Ultra file and recording storage.

  • Ultra Experience - Collaborate with the Ultra Experience Networking Information
    Product Documentation —Jun 18, 2020

    Article No. #: 000040506 —This article details the ports and IP addresses needed for using Collaborate with the Ultra experience.

  • Ultra Experience: 30 Day Free Trial
    Product Documentation —Apr 28, 2020

    Article No. #: 000047489 —This article explains what is included in the Collaborate with the Ultra experience 30 Day Free Trial.

  • Ultra Experience - How to set up the Collaborate with the Ultra experience LTI Integration on Blackboard Learn 9.1
    Product Documentation —Apr 15, 2020

    Article No. #: 000041078 —This article provides instructions for how to set up the Collaborate with the Ultra experience LTI integration on Blackboard Learn 9.1.