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Total 352 Articles returned

Collaborate Ultra: Home networking troubleshooting tips
Product DocumentationMar 09, 2021
Article #: 000061342
—This article provides basic home network troubleshooting tips for users having issues accessing or participating in Collaborate Ultra sessions.
Ultra Experience - Collaborate with the Ultra Experience Networking Information
Product DocumentationMar 09, 2021
Article #: 000058651
—This article details the ports and IP addresses needed for using Collaborate with the Ultra experience.
Web Conferencing Original Experience - First Time Users
Product DocumentationFeb 17, 2021
Article #: 000073403
—Verify your system requirements and view web conferencing product documentation so your first session is successful.
Collaborate Ultra - Error: Wrong session time shown
Product DocumentationFeb 09, 2021
Article #: 000063713
—This article covers how to troubleshoot issues where a single user believes they are seeing the Collaborate Ultra session time displayed at the wrong time.
Ultra Experience: How to troubleshoot your microphone
Product DocumentationFeb 08, 2021
Article #: 000075238
—If you are having trouble with your microphone features, the following information can help you troubleshoot and resolve these issues.
Ultra Experience - Session Attendance Reporting wrong in Blackboard Learn
Product DocumentationFeb 03, 2021
Article #: 000075228
—Some users attendance is being reported incorrectly to the Attendance Report in Blackboard Learn.
Collaborate Ultra - Error: Uh Oh, Can't Access Camera
Product DocumentationJan 20, 2021
Article #: 000075197
—After selecting the camera and trying to turn on the camera in Collaborate Ultra the user sees the error "Uh Oh, Can't Access Camera"
Ultra Experience: 30 Day Free Trial
Product DocumentationJan 06, 2021
Article #: 000053324
—This article explains what is included in the Collaborate with the Ultra experience 30 Day Free Trial.
Collaborate Ultra - FAQ: I am in a session with no other users or no instructor
Product DocumentationDec 31, 2020
Article #: 000064629
—This FAQ answers questions about what to check when a user finds themselves in a Collaborate Ultra session alone or without the instructor