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  • Ultra Experience LTI - Error: Spinning Purple Loading wheel for Collaborate Ultra Scheduler
    Product Documentation —Oct 10, 2018

    Article No. #: 000043596 —When a user clicks on the Blackboard Collaborate Ultra LTI external tool or the Collaborate Ultra building block tool using a browser that has blocked 3rd party cookies the user will see a spinning purple circle and the Blackboard Collaborate Ultra Scheduler page never fully loads.

  • Large Event Request
    Product Documentation —Oct 09, 2018

    Article No. #: 000036638 —Customers who are planning a large event should notify Collaborate’s support team by submitting a support ticket. Our support team needs at least 72 business hours prior notice to prepare for the event. Please use this KBA to plan a successful large event.

  • Ultra Experience - Collaborate with the Ultra Experience User Session Limit
    Product Documentation —Oct 03, 2018

    Article No. #: 000040716 —What is the number of users that can join a Collaborate with the Ultra experience session?

  • Web Conferencing - ERROR: Address Family not Supported by Protocol Family: Connect
    Product Documentation —Sep 20, 2018

    Article No. #: 000036810 —This article will provide instructions to resolve the error: "Address family not supported by protocol family: connect".

  • Collaborate Ultra - Error: A03 - Session not found or token not valid
    Product Documentation —Sep 14, 2018

    Article No. #: 000049593 —Collaborate Ultra Error A03, Session not found or token not valid. Uh-oh! This session does not exist. Uh-oh! Something went wrong.

  • Ultra Experience - Collaborate with the Ultra Experience Networking Information
    Product Documentation —Sep 11, 2018

    Article No. #: 000040506 —This article details the ports and IP addresses needed for using Collaborate with the Ultra experience.

  • Creating/Managing Users in Collaborate Ultra Scheduler
    Product Documentation —Aug 30, 2018

    Article No. #: 000045982 —This article provides resources for users on how to navigate through the Ultra Scheduler in order to create/manage users for use with Collaborate Ultra.

  • Error: Application Error - Unable to launch the application.
    Product Documentation —Aug 02, 2018

    Article No. #: 000049358 —Attempting to launch .COLLAB files generated prior to the Web Conferencing 12.6.9 release on macOS will return an error that reads: "Application Error - Unable to launch the application."

  • Blackboard IM - Forgot password, how do I reset my password?
    Product Documentation —Jul 25, 2018

    Article No. #: 000037034

  • Release Notes - Blackboard Instant Messaging Server 6.1
    Product Documentation —Jul 25, 2018

    Article No. #: 000037213 —These Release Notes describe the New Features for Collaborate Instant Messaging Server