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Collaborate Ultra Large Event Request
Product DocumentationNov 23, 2020
Article #: 000053340
—A Collaborate Ultra Large Event is defined as a session consisting of 250 - 500 concurrent users.  Many customers can now configure their own Large Event sessions using the steps provided in this article. Clients no longerCustomers that do not have the option to configure their own Large Event sessions can request a Large Event by submitting a support case to the Collaborate Support team. We require at least 2 business days prior notice to prepare for the event. Please use this article to plan a successful Large Event for Collaborate Ultra.
Web Conferencing Original Experience - First Time Users
Product DocumentationOct 28, 2020
Article #: 000073403
—Verify your system requirements and view web conferencing product documentation so your first session is successful.
Error: subscript used on non-accessible variable
Product DocumentationOct 28, 2020
Article #: 000064637
—Some users have reported receiving the following error when launching a Blackboard Collaborate Original session. Error: subscript used on non-accessible variable. This article provides instructions to resolve the error.
Collaborate Ultra - Single Session Server Taken Out of Service
Product DocumentationOct 21, 2020
Article #: 000064635
—This article was created to clarify what is meant by "Single Session Server Taken Out of Service"
Collaborate Ultra Recording Bulk Deletion
Product DocumentationOct 09, 2020
Article #: 000064615
—This article contains information for Collaborate administrators about how to submit a request to bulk delete Collaborate Ultra recordings.
Error: This recording is not available to view.
Product DocumentationSep 30, 2020
Article #: 000064643
—When attempting to playback some Collaborate Ultra recordings, users may be presented with a message stating, "This recording is not available to view.". This article explains why the message is presented and how to access the recording when applicable.
Collaborate Ultra - FAQ: I am in a session with no other users or no instructor
Product DocumentationSep 18, 2020
Article #: 000064629
—This FAQ answers questions about what to check when a user finds themselves in a Collaborate Ultra session alone or without the instructor
Collaborate Ultra - Error: Wrong session time shown
Product DocumentationSep 04, 2020
Article #: 000063713
—This article covers how to troubleshoot issues where a single user believes they are seeing the Collaborate Ultra session time displayed at the wrong time.
Collaborate Original Error: The specified procedure cannot be found.
Product DocumentationAug 25, 2020
Article #: 000063687
—When launching a Collaborate Original session, some Windows users may receive the error: The specified procedure cannot be found. This article provides instructions to resolve this error.
Collaborate Ultra - How to find a missing Attendance Report
Product DocumentationAug 06, 2020
Article #: 000063695
—This article provides detailed instructions and common issue to help instructors and administrators locate the Collaborate Ultra Attendance Reports for a particular Collaborate Ultra session.