Article No. #: 000040384 —This FAQ answers questions about Collaborate Ultra file and recording storage.

Article No. #: 000040506 —This article details the ports and IP addresses needed for using Collaborate with the Ultra experience.

Article No. #: 000047489 —This article explains what is included in the Collaborate with the Ultra experience 30 Day Free Trial.

Article No. #: 000050312 —A Collaborate Ultra Large Event is defined as a session consisting of 250 - 500 concurrent users.  Many customers can now configure their own Large Event sessions using the steps provided in this article. Customers that do not have the option to configure their own Large Event sessions can request a Large Event by submitting a support case to the Collaborate Support team. We require at least 2 business days prior notice to prepare for the event. Please use this article to plan a successful Large Event for Collaborate Ultra.

Article No. #: 000041078 —This article provides instructions for how to set up the Collaborate with the Ultra experience LTI integration on Blackboard Learn 9.1.

Article No. #: 000042098 —This article provides instructions on how to troubleshoot Audio and Video issues in a Collaborate Ultra session.

Article No. #: 000052139 —The Collaborate Ultra web camera video preview window in the lower left hand corner shows as being mirrored or reversed, which can make it difficult to monitor writing being shown via a camera feed. This article will show users how to open a second session to monitor what they are writing in a bigger window.

Article No. #: 000050308 —This article provides instructions to enable browsers access to webcams and microphones with the updated security settings introduced in macOS Mojave 10.14, macOS Catalina 10.15.

Article No. #: 000051990 —As of December 31, 2019, Blackboard no longer provides support for the Diploma product.

Article No. #: 000051513 —This article describes a known issue with the Collaborate Ultra Scheduler when trying to change a user password.