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  • Blackboard Collaborate - First Time Users
    Product Documentation —Oct 05, 2017

    Article No. #: 000037079 —View information for first time users for Blackboard Collaborate Web Conferencing, Blackboard Enterprise Instant Messaging, Blackboard Collaborate Voice Authoring,Session Administration System (SAS), Publish, and Plan.

  • Mozilla Firefox - Java Plugin is Disabled for Older Java Version due to Security Vulnerability that is Actively Exploited
    Product Documentation —Oct 05, 2017

    Article No. #: 000037016 —Mozilla Firefox Java plugin is disabled for older Java version

  • Blackboard Collaborate - Standard Maintenance Windows
    Product Documentation —Oct 05, 2017

    Article No. #: 000036934 —Days and times when Blackboard Collaborate does maintenance.

  • Blackboard Collaborate - Course Management Systems and Operating Systems Supported by Blackboard Collaborate Products
    Product Documentation —Oct 05, 2017

    Article No. #: 000037143 —This article lists the Course Management Systems and versions thereof that currently integrate with Blackboard Collaborate products.

  • Error: Warning: "Some plugins have been deactivated for your safety."
    Product Documentation —Oct 05, 2017

    Article No. #: 000036719 —Firefox has introduced a new Java plugin to address the recent potential Java security risk. With this increased protection SAS users must activate this new plugin before they can access their Blackboard Collaborate products.

  • Blackboard Collaborate - I Lost my Password. What do I do?
    Product Documentation —Oct 05, 2017

    Article No. #: 000036953 —Password recovery steps for Blackboard Collaborate products.

  • VoiceThread - Export Blackboard Voice Authoring Content into VOICETHREAD
    Product Documentation —Oct 05, 2017

    Article No. #: 000041382 —This knowledge base article will walk you through the process of exporting Blackboard Voice Authoring content and then importing that content into VOICETHREAD.

  • Blackboard Collaborate Original/SAS - Downloading a JNLP file using Internet Explorer at the Medium-high security level.
    Product Documentation —Oct 05, 2017

    Article No. #: 000036530 —If the security setting in Internet Explorer is set to Medium-high, you will not be able to download files from an encrypted site. You will receive a prompt from Internet Explorer to save the JNLP file.

  • Blackboard Collaborate Original - Error "The program cannot start because MSVCR100.dll is missing from your computer. Try reinstalling the program"
    Product Documentation —Oct 05, 2017

    Article No. #: 000036741 —This article provides instructions on what to do if you get the Error "The program cannot start because MSVCR100.dll is missing from your computer. Try reinstalling the program"

  • Large Event Request
    Product Documentation —Oct 05, 2017

    Article No. #: 000036638 —Customers who are planning a large event should notify Collaborate’s support team by submitting a support ticket. Our support team needs at least 72 business hours prior notice to prepare for the event. Please use this KBA to plan a successful large event.