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  • Determining which Collaborate Moodle Module version is installed.
    Product Documentation —Dec 07, 2018

    Article No. #: 000040907 —This article provides instructions on how to determine which Collaborate Moodle Module version is installed in your Moodle LMS.

  • Ultra Experience: 30 Day Free Trial
    Product Documentation —Nov 20, 2018

    Article No. #: 000047489 —This article explains what is included in the Collaborate with the Ultra experience 30 Day Free Trial.

  • Web Conferencing - File and Recording Storage FAQ
    Product Documentation —Nov 09, 2018

    Article No. #: 000045896 —This FAQ answers questions about Collaborate Original file and recording storage.

  • Ultra Experience - File and Recording Storage FAQ
    Product Documentation —Nov 09, 2018

    Article No. #: 000040384 —This FAQ answers questions about Collaborate with the Ultra experience file and recording storage.

  • Ultra Experience - Collaborate with the Ultra Experience Networking Information
    Product Documentation —Nov 09, 2018

    Article No. #: 000040506 —This article details the ports and IP addresses needed for using Collaborate with the Ultra experience.

  • Ultra Experience LTI - Error: Spinning Purple Loading wheel for Collaborate Ultra Scheduler
    Product Documentation —Oct 10, 2018

    Article No. #: 000043596 —When a user clicks on the Blackboard Collaborate Ultra LTI external tool or the Collaborate Ultra building block tool using a browser that has blocked 3rd party cookies the user will see a spinning purple circle and the Blackboard Collaborate Ultra Scheduler page never fully loads.

  • Large Event Request
    Product Documentation —Oct 09, 2018

    Article No. #: 000036638 —Customers who are planning a large event should notify Collaborate’s support team by submitting a support ticket. Our support team needs at least 72 business hours prior notice to prepare for the event. Please use this KBA to plan a successful large event.

  • Ultra Experience - Collaborate with the Ultra Experience User Session Limit
    Product Documentation —Oct 03, 2018

    Article No. #: 000040716 —What is the number of users that can join a Collaborate with the Ultra experience session?

  • Web Conferencing - ERROR: Address Family not Supported by Protocol Family: Connect
    Product Documentation —Sep 20, 2018

    Article No. #: 000036810 —This article will provide instructions to resolve the error: "Address family not supported by protocol family: connect".

  • Collaborate Ultra - Error: A03 - Session not found or token not valid
    Product Documentation —Sep 14, 2018

    Article No. #: 000049593 —Collaborate Ultra Error A03, Session not found or token not valid. Uh-oh! This session does not exist. Uh-oh! Something went wrong.