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  • Error: Java(TM) Platform SE Binary has Stopped Working
    Product Documentation —Oct 21, 2019

    Article No. #: 000043403 —Some Windows users have reported that attempting to application share in Collaborate with the Original Experience results in the following Java error: Java(TM) Platform SE binary has stopped working.

  • Displaying the Java Console for troubleshooting purposes
    Product Documentation —Oct 21, 2019

    Article No. #: 000037023 —This article describes how to show the Java Console for troubleshooting purposes in Blackboard Collaborate Web Conferencing.

  • Blackboard Collaborate Original Error: Cannot connect to speaker, but will keep trying
    Product Documentation —Oct 21, 2019

    Article No. #: 000051242 —Some users have reported that after a recent update to Windows 10 they receive a "cannot connect to speaker, but will keep trying" error in Blackboard Collaborate Original sessions and recordings. As a result, these users can no longer hear audio in their Blackboard Collaborate Original sessions and recordings. This article provides several methods to work around the issue.

  • Ultra Experience: Audio and Video Setup and Help
    Product Documentation —Oct 14, 2019

    Article No. #: 000040454 —This help page points users to appropriate documentation regarding audio and video setup for Collaborate with the Ultra experience.

  • Setting Windows File Associations to Open .JNLP Files Properly
    Product Documentation —Sep 27, 2019

    Article No. #: 000036940 —This article will describe how to set Windows File Associations to open .JNLP files properly.

  • Setting Windows File Associations to Open Blackboard Collaborate Launcher.msi Files
    Product Documentation —Sep 27, 2019

    Article No. #: 000040460 —This article provides instructions on how to set file association to open the Blackboard Collaborate Launcher.msi file properly.

  • Collaborate Original Large Event Request
    Product Documentation —Sep 10, 2019

    Article No. #: 000036638 —A Collaborate Original large event is defined as a session with an anticipated attendance of between 500 - 1000 concurrent users for Blackboard Collaborate Web Conferencing v12.6. Customers who are planning a large event should notify Collaborate’s support team by submitting a support ticket. Our support team needs at least 72 business hours prior notice to prepare for the event. Please use this KBA to plan a successful large event.

  • Collaborate Ultra Large Event Request
    Product Documentation —Sep 10, 2019

    Article No. #: 000050312 —A Collaborate Ultra large event is defined as a session between 250 - 500 concurrent users. Customers who are planning a large event should notify Collaborate’s support team by submitting a support ticket. Our support team needs at least 72 business hours prior notice to prepare for the event. Please use this KBA to plan a successful large event for Collaborate Ultra.

  • Download the Collaborate Launcher Again?
    Product Documentation —Sep 06, 2019

    Article No. #: 000051138 —Sometimes the page to start accessing a Collaborate Original session or recording appears to ask you download the Collaborate Launcher when you have already installed it.

  • Web Conferencing - Unable to run Collaborate Original on Chromebook (Chrome OS)
    Product Documentation —Sep 05, 2019

    Article No. #: 000051105 —User is unable to install/run the Blackboard Collaborate Launcher on Chromebook (Chrome OS)