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  • Collaborate Ultra Large Event Request
    Product Documentation —Apr 03, 2020

    Article No. #: 000050312 —A Collaborate Ultra large event is defined as a session between 250 - 500 concurrent users. Customers who are planning a large event should notify Collaborate’s support team by submitting a support ticket. Our support team needs at least 2 business days prior notice to prepare for the event. Please use this KBA to plan a successful large event for Collaborate Ultra.

  • Collaborate Ultra: Troubleshooting Audio/Video quality issues
    Product Documentation —Mar 31, 2020

    Article No. #: 000042098 —This article provides instructions on how to troubleshoot Audio and Video issues in a Collaborate Ultra session.

  • Collaborate Ultra - How to monitor what you are writing when using a camera
    Product Documentation —Mar 18, 2020

    Article No. #: 000052139 —The Collaborate Ultra web camera video preview window in the lower left hand corner shows as being mirrored or reversed, which can make it difficult to monitor writing being shown via a camera feed. This article will show users how to open a second session to monitor what they are writing in a bigger window.

  • Granting browser or launcher permissions for webcam and microphone on Mac in System Preferences
    Product Documentation —Feb 27, 2020

    Article No. #: 000050308 —This article provides instructions to enable browsers access to webcams and microphones with the updated security settings introduced in macOS Mojave 10.14, macOS Catalina 10.15.

  • Diploma - Support Ended December 31, 2019
    Product Documentation —Feb 07, 2020

    Article No. #: 000051990 —As of December 31, 2019, Blackboard no longer provides support for the Diploma product.

  • Collaborate Ultra - Error: User wasn't updated. We couldn't update the user. Please try again or contact Blackboard Technical Support for assistance.
    Product Documentation —Nov 25, 2019

    Article No. #: 000051513 —This article describes a known issue with the Collaborate Ultra Scheduler when trying to change a user password.

  • Error: Java(TM) Platform SE Binary has Stopped Working
    Product Documentation —Oct 21, 2019

    Article No. #: 000043403 —Some Windows users have reported that attempting to application share in Collaborate with the Original Experience results in the following Java error: Java(TM) Platform SE binary has stopped working.

  • Displaying the Java Console for troubleshooting purposes
    Product Documentation —Oct 21, 2019

    Article No. #: 000037023 —This article describes how to show the Java Console for troubleshooting purposes in Blackboard Collaborate Web Conferencing.

  • Blackboard Collaborate Original Error: Cannot connect to speaker, but will keep trying
    Product Documentation —Oct 21, 2019

    Article No. #: 000051242 —Some users have reported that after a recent update to Windows 10 they receive a "cannot connect to speaker, but will keep trying" error in Blackboard Collaborate Original sessions and recordings. As a result, these users can no longer hear audio in their Blackboard Collaborate Original sessions and recordings. This article provides several methods to work around the issue.

  • Ultra Experience: Audio and Video Setup and Help
    Product Documentation —Oct 14, 2019

    Article No. #: 000040454 —This help page points users to appropriate documentation regarding audio and video setup for Collaborate with the Ultra experience.