Article No. #: 000040907 —This article provides instructions on how to determine which Collaborate Moodle Module version is installed in your Moodle LMS.

Article No. #: 000047489 —This article explains what is included in the Collaborate with the Ultra experience 30 Day Free Trial.

Article No. #: 000045896 —This FAQ answers questions about Collaborate Original file and recording storage.

Article No. #: 000040384 —This FAQ answers questions about Collaborate with the Ultra experience file and recording storage.

Article No. #: 000040506 —This article details the ports and IP addresses needed for using Collaborate with the Ultra experience.

Article No. #: 000043596 —When a user clicks on the Blackboard Collaborate Ultra LTI external tool or the Collaborate Ultra building block tool using a browser that has blocked 3rd party cookies the user will see a spinning purple circle and the Blackboard Collaborate Ultra Scheduler page never fully loads.

Article No. #: 000036638 —Customers who are planning a large event should notify Collaborate’s support team by submitting a support ticket. Our support team needs at least 72 business hours prior notice to prepare for the event. Please use this KBA to plan a successful large event.

Article No. #: 000040716 —What is the number of users that can join a Collaborate with the Ultra experience session?

Article No. #: 000036810 —This article will provide instructions to resolve the error: "Address family not supported by protocol family: connect".

Article No. #: 000049593 —Collaborate Ultra Error A03, Session not found or token not valid. Uh-oh! This session does not exist. Uh-oh! Something went wrong.