Article No. #: 000040452 —This FAQ answers questions about switching to Collaborate with the Ultra experience, returning to Collaborate Classic View and scheduling/launching/reporting sessions using Collaborate with the Ultra experience.

Article No. #: 000042969 —When using Collaborate with the Ultra experience you may come across issues where clearing the browser cache does not resolve the issue, resetting the browser can help with this.

Article No. #: 000042621 —Directions on how to clear browser cache for users using Collaborate Ultra.

Article No. #: 000043596 —When a user clicks on the Blackboard Collaborate Ultra LTI external tool or the Collaborate Ultra building block tool using a browser that has blocked 3rd party cookies the user will see a spinning purple circle and the Blackboard Collaborate Ultra Scheduler page never fully loads.

Article No. #: 000039736 —This document provides instructions on how to retrieve recordings, if they do not automatically appear in Moodle.

Article No. #: 000040628 —Collaborate with the Ultra experience makes it easy to share your knowledge. You can upload content, including PowerPoint® presentations, or share your desktop screen to show more details. This knowledge base article will help answer your questions about sharing content using Collaborate with the Ultra experience.

Article No. #: 000042016 —This article provides advice on how to best manage your bandwidth in Application Sharing to avoid having application sharing turned off due to low bandwidth networks.

Article No. #: 000040506 —This article details the ports and IP addresses needed for using Collaborate with the Ultra experience.

Article No. #: 000040384 —This FAQ answers questions about Collaborate with the Ultra experience file and recording storage.

Article No. #: 000037017 —This article is intended to help you, the System Administrator, troubleshoot web conferencing session connection issues that persist after you have done basic proxy or network configuration.