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  • Ultra Experience - Collaborate with the Ultra Experience SAS Functionality FAQ's
    Product Documentation —Jul 04, 2019

    Article No. #: 000040452 —This FAQ answers questions about switching to Collaborate with the Ultra experience, returning to Collaborate Classic View and scheduling/launching/reporting sessions using Collaborate with the Ultra experience.

  • Collaborate Ultra Browser Maintenance
    Product Documentation —Jul 04, 2019

    Article No. #: 000042969 —When using Collaborate with the Ultra experience you may come across issues where clearing the browser cache does not resolve the issue, resetting the browser can help with this.

  • Collaborate Ultra Browser Maintenance - Clearing Cache
    Product Documentation —Jul 04, 2019

    Article No. #: 000042621 —Directions on how to clear browser cache for users using Collaborate Ultra.

  • Ultra Experience LTI - Error: Spinning Purple Loading wheel for Collaborate Ultra Scheduler
    Product Documentation —Jul 04, 2019

    Article No. #: 000043596 —When a user clicks on the Blackboard Collaborate Ultra LTI external tool or the Collaborate Ultra building block tool using a browser that has blocked 3rd party cookies the user will see a spinning purple circle and the Blackboard Collaborate Ultra Scheduler page never fully loads.

  • Retrieving Collaborate Original Recordings in Moodle
    Product Documentation —Jul 03, 2019

    Article No. #: 000039736 —This document provides instructions on how to retrieve recordings, if they do not automatically appear in Moodle.

  • Ultra Experience - Sharing Content in Collaborate with the Ultra Experience FAQ
    Product Documentation —Jun 28, 2019

    Article No. #: 000040628 —Collaborate with the Ultra experience makes it easy to share your knowledge. You can upload content, including PowerPoint® presentations, or share your desktop screen to show more details. This knowledge base article will help answer your questions about sharing content using Collaborate with the Ultra experience.

  • Ultra Experience - Best Practices for Application Sharing
    Product Documentation —Jun 28, 2019

    Article No. #: 000042016 —This article provides advice on how to best manage your bandwidth in Application Sharing to avoid having application sharing turned off due to low bandwidth networks.

  • Ultra Experience - Collaborate with the Ultra Experience Networking Information
    Product Documentation —Jun 05, 2019

    Article No. #: 000040506 —This article details the ports and IP addresses needed for using Collaborate with the Ultra experience.

  • Ultra Experience - File and Recording Storage FAQ
    Product Documentation —May 28, 2019

    Article No. #: 000040384 —This FAQ answers questions about Collaborate with the Ultra experience file and recording storage.

  • Original Web Conferencing - Troubleshooting Session Connection Issues for System Administrators
    Product Documentation —May 21, 2019

    Article No. #: 000037017 —This article is intended to help you, the System Administrator, troubleshoot web conferencing session connection issues that persist after you have done basic proxy or network configuration.