Error:Unable to launch application: Qustodio
Product Documentation —Apr 20, 2017
Article No. #: 000042294 —Qustodio application is giving an error message
Ultra Experience - HTML 5 Web Socket Test for Network Troubleshooting
Product Documentation —Apr 18, 2017
Article No. #: 000040604 —Collaborate with the Ultra experience requires a HTML 5 Web Socket connection be allowed on browsers and networking appliances such as proxy servers. This article walks users through testing if a Web Socket connection is working on their network.
Ultra Experience - Collaborate with the Ultra Experience Networking Information
Product Documentation —Apr 17, 2017
Article No. #: 000040506 —This article details the ports and IP addresses needed for using Collaborate with the Ultra experience.
Web Conferencing - How to Show all Hidden Folders and Files in Windows
Product Documentation —Apr 03, 2017
Article No. #: 000037101 —Windows will sometimes hide important or sensitive files and folders from the default view. In the troubleshooting process, it is sometimes necessary to access hidden files and folders in a user profile, this article will walk you through the process.
Installation and Configuration Guide for Collaborate with the Ultra experience LTI integration and Canvas
Product Documentation —Mar 24, 2017
Article No. #: 000041093 —This article is written for Canvas administrators and describes how to configure a Canvas instance to use Collaborate with the Ultra experience via an LTI integration.
Collaborate Ultra - How To Share PowerPoint Presentations Containing Custom Fonts
Product Documentation —Mar 23, 2017
Article No. #: 000043658 —Collaborate with the Ultra experience does not support PowerPoint custom fonts. This article will provide you with some workarounds if your .ppt/.pptx files contain custom fonts.
Ultra Experience LTI - Error: Spinning Purple Loading wheel for Collaborate Ultra Scheduler
Product Documentation —Mar 08, 2017
Article No. #: 000043596 —When a user clicks on the Blackboard Collaborate Ultra LTI external tool or the Collaborate Ultra building block tool using a browser that has blocked 3rd party cookies the user will see a spinning purple circle and the Blackboard Collaborate Ultra Scheduler page never fully loads.
Troubleshooting Connection Issues Experienced when using Blackboard Collaborate with the Ultra Experience
Product Documentation —Feb 28, 2017
Article No. #: 000043548 —This article contains troubleshooting information for users experiencing disconnection issues with Blackboard Collaborate with the Ultra Experienece
Configuring Collaborate Ultra B2
Product Documentation —Feb 09, 2017
Article No. #: 000042579 —This article contains basic information pertaining to configuring the new Collaborate Ultra building block.
Error: Java(TM) Platform SE Binary has Stopped Working
Product Documentation —Jan 31, 2017
Article No. #: 000043403 —Some Windows users have reported that attempting to application share in Collaborate with the Original Experience results in the following Java error: Java(TM) Platform SE binary has stopped working.