Article No. #: 000043403 —Some Windows users have reported that attempting to application share in Collaborate with the Original Experience results in the following Java error: Java(TM) Platform SE binary has stopped working.

Article No. #: 000037023 —This article describes how to show the Java Console for troubleshooting purposes in Blackboard Collaborate Web Conferencing.

Article No. #: 000051242 —Some users have reported that after a recent update to Windows 10 they receive a "cannot connect to speaker, but will keep trying" error in Blackboard Collaborate Original sessions and recordings. As a result, these users can no longer hear audio in their Blackboard Collaborate Original sessions and recordings. This article provides several methods to work around the issue.

Article No. #: 000040454 —This help page points users to appropriate documentation regarding audio and video setup for Collaborate with the Ultra experience.

Article No. #: 000036940 —This article will describe how to set Windows File Associations to open .JNLP files properly.

Article No. #: 000040460 —This article provides instructions on how to set file association to open the Blackboard Collaborate Launcher.msi file properly.

Article No. #: 000036638 —A Collaborate Original large event is defined as a session with an anticipated attendance of between 500 - 1000 concurrent users for Blackboard Collaborate Web Conferencing v12.6. Customers who are planning a large event should notify Collaborate’s support team by submitting a support ticket. Our support team needs at least 72 business hours prior notice to prepare for the event. Please use this KBA to plan a successful large event.

Article No. #: 000050312 —A Collaborate Ultra large event is defined as a session between 250 - 500 concurrent users. Customers who are planning a large event should notify Collaborate’s support team by submitting a support ticket. Our support team needs at least 72 business hours prior notice to prepare for the event. Please use this KBA to plan a successful large event for Collaborate Ultra.

Article No. #: 000051138 —Sometimes the page to start accessing a Collaborate Original session or recording appears to ask you download the Collaborate Launcher when you have already installed it.

Article No. #: 000051105 —User is unable to install/run the Blackboard Collaborate Launcher on Chromebook (Chrome OS)