Skip Navigation

Knowledge Base Search


Filter Your Results

Article Types

  • Collaborate Original Large Event Request
    Product Documentation —Feb 12, 2019

    Article No. #: 000036638 —A Collaborate Original large event is defined as a session with an anticipated attendance of between 500 - 1000 concurrent users for Blackboard Collaborate Web Conferencing v12.6. Customers who are planning a large event should notify Collaborate’s support team by submitting a support ticket. Our support team needs at least 72 business hours prior notice to prepare for the event. Please use this KBA to plan a successful large event.

  • Collaborate Ultra Large Event Request
    Product Documentation —Feb 12, 2019

    Article No. #: 000050312 —A Collaborate Ultra large event is defined as a session between 250 - 500 concurrent users. Customers who are planning a large event should notify Collaborate’s support team by submitting a support ticket. Our support team needs at least 72 business hours prior notice to prepare for the event. Please use this KBA to plan a successful large event for Collaborate Ultra.

  • Granting browser permissions for webcam and microphone on Mac Mojave
    Product Documentation —Feb 12, 2019

    Article No. #: 000050308 —This article provides instructions to enable browsers access to webcams and microphones with the updated security settings introduced in macOS Mojave 10.14.

  • Web Conferencing - Error: device failed to send video QTKitVideo.m:483 on Mac Mojave
    Product Documentation —Feb 08, 2019

    Article No. #: 000050306 —Mac Mojave 10.14 users on Blackboard Collaborate Original may see "device failed to send video QTKitVideo.m:483" when turning on the camera.

  • Web Conferencing - Error: [An error occurred within the host's native (operating system) environment. A restart of application sharing is required]
    Product Documentation —Feb 04, 2019

    Article No. #: 000050274 —This article describes the solution/workaround to an encountered error which appears when trying to share applications in a Blackboard Collaborate Original Session.

  • Enabling Flash in Web Browsers
    Product Documentation —Jan 22, 2019

    Article No. #: 000047779 —This article provides instructions for enabling Flash in some common web browsers.

  • Ultra Experience: End-User Getting Support Logs
    Product Documentation —Jan 10, 2019

    Article No. #: 000041214 —Instructions on how to obtain Ultra session logs when encountering an issue during the live session.

  • Ultra Experience - Manually Installing the Chrome Desktop Sharing Extension
    Product Documentation —Jan 07, 2019

    Article No. #: 000040561 —This article describes how to install the Chrome Desktop Sharing Extension manually for users having issues installing from a Collaborate Ultra session.

  • Converting Test Banks from Blackboard Diploma to ExamView
    Product Documentation —Dec 24, 2018

    Article No. #: 000050112 —In an effort to ease any transition to another provider, Blackboard has investigated alternative providers of test bank creation services and believe that, ExamView provides a good alternative to Diploma with comparable functionality.  With this in mind, ExamView has provided documentation to support clients and partners in converting test banks from Blackboard Diploma to ExamView. 

  • Diploma - How to create a border for a table
    Product Documentation —Dec 18, 2018

    Article No. #: 000037204 —This article provides instructions on how an instructor creating or editing their own questions in Diploma can add a border to a table