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  • Installation and Configuration Guide for Collaborate Original LTI integration and Canvas
    Product Documentation —Aug 16, 2017

    Article No. #: 000042097 —This article is written for Canvas administrators and describes how to configure a Canvas instance to use Collaborate Original via an LTI integration.

  • Installation and Configuration Guide for Collaborate with the Ultra experience LTI integration and Canvas
    Product Documentation —Aug 16, 2017

    Article No. #: 000041093 —This article is written for Canvas administrators and describes how to configure a Canvas instance to use Collaborate with the Ultra experience via an LTI integration.

  • Large Event Request
    Product Documentation —Aug 16, 2017

    Article No. #: 000036638 —Customers who are planning a large event should notify Collaborate’s support team by submitting a support ticket. Our support team needs at least 72 business hours prior notice to prepare for the event. Please use this KBA to plan a successful large event.

  • Web Conferencing – Why are viewers of my Application Sharing session seeing a black box over my shared application?
    Product Documentation —Aug 08, 2017

    Article No. #: 000047265 —This article will provide you will instructions on how to overcome issues with seeing a block box when using the application sharing feature.

  • Web Conferencing - Error: There is a problem with this Windows Installer Package. A DLL required for this install to complete could not be run.
    Product Documentation —Aug 08, 2017

    Article No. #: 000038923 —When installing the Blackboard Collaborate Windows Launcher you may encounter the following error: "There is a problem with this Windows Installer Package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."

  • Ultra Experience - Collaborate with the Ultra Experience User Session Limit
    Product Documentation —Aug 08, 2017

    Article No. #: 000040716 —What is the number of users that can join a Collaborate with the Ultra experience session?

  • Blackboard Intelligence Customization Guides and Technical Reference v 4.2
    Product Documentation —Jul 28, 2017

    Article No. #: 000047247 —Guides and associated SQL templates to guide common customizations. This area will continue to be updated with new resources as they are developed.

  • SAS - Error: "Your log-in Attempt Failed, You have exceeded the maximum number of log-in attempts permitted during a browser session."
    Product Documentation —Jul 05, 2017

    Article No. #: 000036866 —If you encounter the error "Your log-in attempt failed. You have exceeded the maximium number of log-in attempts permitted during a browser session.", then you can follow the steps outlined in this article to resolve the issue.

  • SAS - Retrieving lost SAS login credentials.
    Product Documentation —Jul 05, 2017

    Article No. #: 000036663 —This article explains what you should do if you have lost or forgotten your Session Administration System (SAS) username and/or password.

  • Blackboard Collaborate Original B2 - Enabling the Blackboard Collaborate Recording Converter and Streaming Service.
    Product Documentation —Jul 05, 2017

    Article No. #: 000036956 —This article provides instructions on enabling the Blackboard Collaborate Recording Converter and Streaming Service for the Blackboard Learn Collaborate Building Block.