Article No. #: 000036638 —A Collaborate Original large event is defined as a session with an anticipated attendance of between 500 - 1000 concurrent users for Blackboard Collaborate Web Conferencing v12.6. Customers who are planning a large event should notify Collaborate’s support team by submitting a support ticket. Our support team needs at least 72 business hours prior notice to prepare for the event. Please use this KBA to plan a successful large event.

Article No. #: 000050312 —A Collaborate Ultra large event is defined as a session between 250 - 500 concurrent users. Customers who are planning a large event should notify Collaborate’s support team by submitting a support ticket. Our support team needs at least 72 business hours prior notice to prepare for the event. Please use this KBA to plan a successful large event for Collaborate Ultra.

Article No. #: 000050308 —This article provides instructions to enable browsers access to webcams and microphones with the updated security settings introduced in macOS Mojave 10.14.

Article No. #: 000050306 —Mac Mojave 10.14 users on Blackboard Collaborate Original may see "device failed to send video QTKitVideo.m:483" when turning on the camera.

Article No. #: 000050274 —This article describes the solution/workaround to an encountered error which appears when trying to share applications in a Blackboard Collaborate Original Session.

Article No. #: 000047779 —This article provides instructions for enabling Flash in some common web browsers.

Article No. #: 000041214 —Instructions on how to obtain Ultra session logs when encountering an issue during the live session.

Article No. #: 000040561 —This article describes how to install the Chrome Desktop Sharing Extension manually for users having issues installing from a Collaborate Ultra session.

Article No. #: 000050112 —In an effort to ease any transition to another provider, Blackboard has investigated alternative providers of test bank creation services and believe that, ExamView provides a good alternative to Diploma with comparable functionality.  With this in mind, ExamView has provided documentation to support clients and partners in converting test banks from Blackboard Diploma to ExamView. 

Article No. #: 000037204 —This article provides instructions on how an instructor creating or editing their own questions in Diploma can add a border to a table