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  • How to enable Instructor privileges for custom roles on Blackboard Collaborate Ultra Building Block
    Product Documentation —Mar 27, 2019

    Article No. #: 000050481 —This article provides instructions to enable Instructor privileges for custom roles on the Blackboard Collaborate Ultra Building Block in Blackboard Learn.

  • Diploma - how to use Drag and Drop to move questions to Exams
    Product Documentation —Mar 21, 2019

    Article No. #: 000050487 —This article provides instructions on how to use the Drag and Drop feature to move selected questions from the Chapter to the Exam file in Diploma.

  • Ultra Experience: How to reset your password for the Ultra Scheduler
    Product Documentation —Mar 20, 2019

    Article No. #: 000050479 —This article explains what you should do if you have lost or forgotten your Ultra Scheduler username and/or password.

  • Troubleshooting Connection Issues Experienced when using Blackboard Collaborate with the Ultra Experience
    Product Documentation —Mar 15, 2019

    Article No. #: 000043548 —This article contains troubleshooting information for users experiencing disconnection issues with Blackboard Collaborate with the Ultra Experienece

  • Blackboard Collaborate - Course Management Systems and Operating Systems Supported by Blackboard Collaborate Products
    Product Documentation —Mar 14, 2019

    Article No. #: 000037143 —This article lists the Course Management Systems and versions thereof that currently integrate with Blackboard Collaborate products.

  • Configuring Blackboard Collaborate ULTRA LTI tool in Moodle
    Product Documentation —Mar 07, 2019

    Article No. #: 000042036 —This User Guide contains information on how to set up and configure Blackboard Collaborate Ultra LTI tool in Moodle.

  • Configuring Collaborate Ultra B2
    Product Documentation —Mar 07, 2019

    Article No. #: 000042579 —This article contains basic information pertaining to configuring the new Collaborate Ultra building block.

  • Blackboard Collaborate - First Time Users
    Product Documentation —Feb 22, 2019

    Article No. #: 000037079 —View information for first time users for Blackboard Collaborate Web Conferencing, Session Administration System (SAS), Publish, and Plan.

  • Collaborate Original Large Event Request
    Product Documentation —Feb 12, 2019

    Article No. #: 000036638 —A Collaborate Original large event is defined as a session with an anticipated attendance of between 500 - 1000 concurrent users for Blackboard Collaborate Web Conferencing v12.6. Customers who are planning a large event should notify Collaborate’s support team by submitting a support ticket. Our support team needs at least 72 business hours prior notice to prepare for the event. Please use this KBA to plan a successful large event.

  • Collaborate Ultra Large Event Request
    Product Documentation —Feb 12, 2019

    Article No. #: 000050312 —A Collaborate Ultra large event is defined as a session between 250 - 500 concurrent users. Customers who are planning a large event should notify Collaborate’s support team by submitting a support ticket. Our support team needs at least 72 business hours prior notice to prepare for the event. Please use this KBA to plan a successful large event for Collaborate Ultra.