Total 64 Articles returned
Collaborate - HTML 5 Web Socket Test for Network Troubleshooting
Product Documentation —
Sep 22, 2021
Article #: 000058647
—Collaborate requires an HTML5 Web Socket connection be allowed on browsers and networking appliances such as proxy servers. This article walks users through testing if a Web Socket connection is working on their network.
Collaborate Large Event Request
Product Documentation —
May 24, 2021
Article #: 000053340
—A Collaborate Large Event is defined as a session consisting of 250 - 500 concurrent users. Most customers can configure their own Large Event sessions using the steps provided in this article. Clients that do not have the option to configure their own Large Event sessions can request a Large Event by opening a Behind the Blackboard case. We require at least 2 business days prior notice to prepare for the event. Please use this article to plan a successful Large Event for Collaborate.
Collaborate home networking troubleshooting tips
Product Documentation —
Mar 09, 2021
Article #: 000061342
—This article provides basic home network troubleshooting tips for users having issues accessing or participating in Collaborate sessions.
Collaborate Error: Wrong session time shown
Product Documentation —
Feb 09, 2021
Article #: 000063713
—This article covers how to troubleshoot issues where a single user believes they are seeing the Collaborate session time displayed at the wrong time.
Error: Uh Oh, Can't Access Camera
Product Documentation —
Jan 20, 2021
Article #: 000075197
—After selecting the camera and trying to turn on the camera in a Collaborate session the attendee sees the error "Uh Oh, Can't Access Camera".
