Article No. #: 000042097 —This article is written for Canvas administrators and describes how to configure a Canvas instance to use Collaborate Original via an LTI integration.

Article No. #: 000041093 —This article is written for Canvas administrators and describes how to configure a Canvas instance to use Collaborate with the Ultra experience via an LTI integration.

Article No. #: 000036638 —Customers who are planning a large event should notify Collaborate’s support team by submitting a support ticket. Our support team needs at least 72 business hours prior notice to prepare for the event. Please use this KBA to plan a successful large event.

Article No. #: 000047265 —This article will provide you will instructions on how to overcome issues with seeing a block box when using the application sharing feature.

Article No. #: 000038923 —When installing the Blackboard Collaborate Windows Launcher you may encounter the following error: "There is a problem with this Windows Installer Package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."

Article No. #: 000040716 —What is the number of users that can join a Collaborate with the Ultra experience session?

Article No. #: 000047247 —Guides and associated SQL templates to guide common customizations. This area will continue to be updated with new resources as they are developed.

Article No. #: 000036866 —If you encounter the error "Your log-in attempt failed. You have exceeded the maximium number of log-in attempts permitted during a browser session.", then you can follow the steps outlined in this article to resolve the issue.

Article No. #: 000036663 —This article explains what you should do if you have lost or forgotten your Session Administration System (SAS) username and/or password.

Article No. #: 000036956 —This article provides instructions on enabling the Blackboard Collaborate Recording Converter and Streaming Service for the Blackboard Learn Collaborate Building Block.