Blackboard is pleased to announce the availability of Hotfix 159 for Analytics for Learn to address irregular deadlocks occurring during web extract execution. This hotfix applies to Analytics for Learn versions 4.2 through 4.3.3.
There was detected defective code for index suspending during pre-phase of the web extracts processing. This code may cause deadlocks resulting daily load failure. The defective code takes affect if both recent and historical activities are set for the web extraction.
The hotfix provides better code stability to avoid deadlock occurrence.
- Execute the script in the SQL hotfix file corresponding to your product version in SQL Server Management Studio on the Analytics for Learn database (iBBLA).
If you faced the deadlocks during the web extract phase, you may not see the deadlocks after the hotfix application.
- Appropriate knowledge of SQL Server to apply the hotfix script
The hotfix was made available on May 2, 2017.
Please reach out to Blackboard Support with any questions or issues regarding this hotfix or any prerequisites.