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Hotfix 159 for Analytics for Learn – Web Extract Deadlocks

Date Published: Feb 05,2019


CategoryProduct:Installation & Upgrades; Version:4.3.0,4.3.1,4.3.2,4.3.3,4.2.1,4.2.0,Learn 9.1 Q4 2017 (3300.0.0),Learn 9.1 Q2 2018 (3400.0.0),Learn 9.1 Q4 2018 (3500.0.0),SaaS
Article No.: 000050088

Product:  
Analytics


Announcement Details:

Blackboard is pleased to announce the availability of Hotfix 159 for Analytics for Learn to address irregular deadlocks occurring during web extract execution.  This hotfix applies to Analytics for Learn versions 4.2 through 4.3.3.

ISSUE RESOLVED

There was detected defective code for index suspending during pre-phase of the web extracts processing.  This code may cause deadlocks resulting daily load failure.  The defective code takes affect if both recent and historical activities are set for the web extraction.

The hotfix provides better code stability to avoid deadlock occurrence.

HOTFIX PROCESS

  1. Execute the script in the SQL hotfix file corresponding to your product version in SQL Server Management Studio on the Analytics for Learn database (iBBLA).

HOTFIX VERIFICATION

If you faced the deadlocks during the web extract phase, you may not see the deadlocks after the hotfix application.

REQUIREMENTS

  • Appropriate knowledge of SQL Server to apply the hotfix script

AVAILABILITY

The hotfix was made available on May 2, 2017.

Please reach out to Blackboard Support with any questions or issues regarding this hotfix or any prerequisites.





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