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How to allow access to your microphone on Windows 10

Date Published: Oct 22,2019


CategoryProduct:Known Issues & Error Messages; Version:Web Conferencing
Article No.: 000051331
Product:
Collaborate -Web Conferencing
Issue Description:
If you’re having audio problems in your session, the following steps may resolve the issues. By following these steps, you will allow access to your microphone.

Symptoms:

User may get a "cannot connect to microphone" error message, or their microphone will not be seen when running the audio setup wizard.

 

Cause:

Microphone is not allowed under their Privacy Settings

Resolution/Workaround:

  • Click the Windows Start Button  > Settings  > Privacy.
  • Select Microphone from the menu on the left then click the Change button.
User-added image
  • Set the Microphone access toggle to the On position.
User-added image

For more information on troubleshooting sounds settings, please click here.


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