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Announcement Email Attachment Links no Accessible when Logged Out

Date Published: Aug 16,2019

CategoryPlanned First Fix Release:Future Reference; Product:Authentication & Security,Communication Tools,Course Tools; Version:Learn 9.1 Q4 2019 (3800.0.0),Learn 9.1 Q2 2019 (3700.0.0),SaaS
Article No.: 000057038
Blackboard Learn
Service Pack(s):
Learn 9.1 Q4 2019 (3800.0.0), Learn 9.1 Q2 2019 (3700.0.0), SaaS
If the Environment uses SAML or CAS, Users can not access attachments links from Announcement emails if they are not already logged in.
Steps to Repeat:

In an Environment using SAML or CAS:

  1. Log into Blackboard Learn as a System Administrator
  2. Create and Quick Enroll in a Course
  3. Create a User and Enroll it as a Student
    • Give it an email address that you have access to
  4. Create an Announcement with a file attachment
    • Choose to send it immediately
  5. Log out of Blackboard Learn
  6. Click the link in the Announcement email

Expected Behavior:
Redirected to the login page and can log in with SAML/CAS credentials

Observed Behavior:
A basic login box pops up but which does not accept SAML/CAS credentials

Target Release:

Will Not Fix

Patch Available:


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