Behind the Blackboard! Ultra Organization Content Page Is Displaying Blank Page To Users With Custom Organization Role - Behind the Blackboard Skip Navigation
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Ultra Organization Content Page Is Displaying Blank Page To Users With Custom Organization Role

Date Published: Apr 03,2020


CategoryPlanned First Fix Release:SaaS - v3800.6.0; Product:Users & Role Management,Course Tools; Version:SaaS
Article No.: 000055712
Product:
Blackboard Learn
Release:
SaaS
Service Pack(s):
SaaS
Description:
When users with custom organization roles access organizations, the main organization content page is displaying a blank page. Other pages like Calendar, Discussions, Grade Center, Messages, and Analytics are loading correctly.
Steps to Repeat:
  1. Log into Blackboard Learn (Ultra) as System Administrator
  2. Navigate to System Admin > Course/Organization Roles
  3. Copy the (P) for Instructor Role
  4. Make the new custom course/org role available for courses and orgs
  5. Provide Name and Role ID
  6. Ensure Yes is selected for the rest of the options > Submit
  7. Grant All Privileges to role > OK
  8. Enroll a user in an organization with and assign the role
  9. Log in as the user
  10. Select Organizations (in the Ultra Navigation Menu)
  11. Enter the organization

Expected Behavior:
The Organization Content page displays with the option to create new folders and items.

Observed Behavior:
The Organization Content page is blank.






Target Release:

SaaS - Fixed (v3800.5.0)

Patch Available:

No






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