Behind the Blackboard! Row Options ("Questions") do not appear on "Analyze Results" for Matrix Questions on Enterprise Surveys - Behind the Blackboard Skip Navigation
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Row Options ("Questions") do not appear on "Analyze Results" for Matrix Questions on Enterprise Surveys

Date Published: Feb 13,2020

CategoryPlanned First Fix Release:SaaS - v3800.4.0,Learn 9.1, 3900.0.0 Release; Product:Course Tools; Version:Learn 9.1 Q4 2019 (3800.0.0),SaaS
Article No.: 000055179
Blackboard Learn
Service Pack(s):
Learn 9.1 Q4 2019 (3800.0.0), SaaS
Row Options ("Questions") do not appear on "Analyze Results" for Matrix Questions on Enterprise Surveys.
Steps to Repeat:
  1. Log into Blackboard Learn as System Administrator
  2. Navigate to System Admin > Enterprise Surveys > Create Survey
  3. Create Question > Matrix 
    • Add question text: "Question #1
    • Fill in the "row options" (answers) as simply onetwothree etc...
    • Give 1, 2, 3, 4, 5 points
  4. Create response period Response Period One
    • Save & Continue > Enter existing user > Calculate > Save & Continue
    • Save & Continue > Send Now
    • Success:  Deloyment started
  5. Log out and log in as existing user identified in Step 4
  6. Global Navigation Updates (alarm clock) > Survey created in Step 2 has been made available
    • Please click the link to submit the survey.  Only one submission will be accepted per respondent
  7. ​​​​​​​Take the survey and Submit
    • ​​​​​​​Result:  Thank you!  Your response to the survey has been submitted.
  8. ​​​​​​​Log off and back in as System Administrator
  9. Navigate to System Admin > Enterprise Surveys > Survey "1" (the counter for response periods) > Close Survey
  10. Go to System Admin > System Reporting > Refresh Report Data > Refresh non AA data
  11. Return to survey to analyze results > Response Period One > View Results
Expected Behavior:
The results break down by question and labels for the Row Options ("Questions") appear.

Observed Behavior:
The results break-down thermometers appears, but the lavels are missing.

Target Release:

Learn 9.1, 3900.0.0

SaaS - Fixed (v3800.4.0)

Patch Available:


Patch Versions:

Learn 9.1 Q4 2019

Patch Information:

Updates to resolve this issue are available for the following release(s):
ReleaseCUPDATEUpdate Access
Learn 9.1 Q4 2019CU1Access via installer in Cumulative Update 1 for Blackboard Learn, 9.1 Q4 2019 - Article #52021

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