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Collaborate Ultra - Users attending sessions on some iOS devices cannot see edits made to the Collaborate Ultra Whiteboard

Date Published: Mar 25,2020


CategoryProduct:Ultra Experience; Version:Ultra Experience
Article No.: 000052051
Product:
Collaborate - Ultra Experience
Service Pack(s):
Ultra Experience
Issue Description:
Users attending a Collaborate Ultra sessions on some iOS devices cannot see edits made to the Collaborate Ultra Whiteboard.
Steps to Repeat:

Steps to Replicate

  1. Create a Collaborate Ultra session.
  2. Join the session using Safari on an iPhone.
  3. Join the same session using a PC or Mac (non-iOS device).
  4. From the iPhone, draw lines, shapes or text on the whiteboard area.
    • Expected results: All users attending the session can see the edits made to the whiteboard.
    • Actual results: The edits do not appear to the iPhone user who created them, but they appear to everyone else in the session.
  5. From the secondary device, draw lines, shapes or text on the whiteboard area.
    • Expect results: Everyone in the session can see the edits made to the whiteboard.
    •  Actual results: The edits made to the whiteboard do not appear on the iPhone's whiteboard area, but they appear to every one else in the session

Symptoms:

Symptoms

Users attending a Collaborate Ultra sessions on some iOS devices cannot see edits made to the Collaborate Ultra Whiteboard.

Affected Platforms

Some iOS devices


Resolution/Workaround:

There is no workaround at this time.  If you experience this issue using an iOS device, please switch to a PC or Mac.  You can also try a different iOS device, if you have one available.









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