Behind the Blackboard! "Oops Something Went Wrong" Error when Grading Ultra Discussion Boards with Large Enrollments - Behind the Blackboard Skip Navigation
Download PDF  Icon Download PDF    Print article

"Oops Something Went Wrong" Error when Grading Ultra Discussion Boards with Large Enrollments

Date Published: Mar 25,2020


CategoryPlanned First Fix Release:SaaS - v3800.4.0,Learn 9.1 Q2 2020 Release; Product:Communication Tools,Grade Center; Version:Learn 9.1 Q4 2019 (3800.0.0),SaaS
Article No.: 000052064
Product:
Blackboard Learn
Release:
SaaS
Service Pack(s):
Learn 9.1 Q4 2019 (3800.0.0), SaaS
Issue Description:
If extremely large numbers of students are enrolled into a course, an error message occurs when grading discussion boards.
Steps to Repeat:
  1. Log into Blackboard Learn as System Administrator
  2. Create a Course
  3. Create a gradable Discussion
  4. Enroll thousands of students
  5. Log in as several of the students and post to the Discussion Board
  6. Log in as Instructor of Course
  7. Enter Course > Access the Discussion Board > Select Grades & Participation
Expected Behavior:
The Grades & Participation screen displays without error.

Observed Behavior:
The following error occurs:
Oops! Something went wrong.
Please reload the page.


Cause:

The Ultra User Interface requests each individual user in a very large list.  This list is capable of growing beyond a back-end system limit.



Target Release:

Learn 9.1 Q2 2020 Release

SaaS - Fixed(v3800.4.0)

Patch Available:

Yes

Patch Versions:

Learn 9.1 Q4 2019

Patch Information:

Updates to resolve this issue are available for the following release(s):
 

ReleaseCUPDATEUpdate Access
Learn 9.1 Q4 2019CU2Access via installer in Cumulative Update 2 for Blackboard Learn, 9.1 Q4 2019 - Article #52163

 




The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2020 Blackboard Inc. All rights reserved