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External Users Cannot Open Portfolio Snapshots Shared with Them by Email

Date Published: Aug 03,2020


CategoryPlanned First Fix Release:Future Reference; Product:Course Tools; Version:SaaS
Article No.: 000055461
Product:
Blackboard Learn
Release:
SaaS
Service Pack(s):
SaaS
Description:
Users not logged into Blackboard cannot open portfolio snapshots shared with them by email.
Steps to Repeat:
  1. Create a Portfolio
  2. Use the "Share Snapshot" option for external users, and send it to a valid email address
  3. As a recipient not logged into Blackboard attempt to click the email link
     

Expected Behavior: The link opens and the portfolio snapshot can be viewed.
Observed behavior: Red screen displays "An error occurred. Contact the System Administrator."





Target Release:

Future Reference

Patch Available:

No





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